Summary
Join us as an Apprentice Van Driver. 30 hours a week minimum, Monday - Friday. Collecting post from our customers and delivering back to the depot. Providing customers of Whistl with first class customer service at all times. You could further develop your career by moving to HGV vehicles once passed.
Wage
£22,277 a year
There will be a salary increase from April 1st
Training course
Express delivery operative (level 2)
Hours
Mon - Fri, 12 -7pm approx. Occasional Saturdays may be required. A flexible approach to hours would be preferable.
36 hours a week
Possible start date
Tuesday 1 April
Duration
1 year
Positions available
8
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Collections
* Collect daily route and special instructions
* Ensure that you have any mail that requires returning to customers prepared for delivery that day
* Ensure collections are done within the agreed window time.
* Highlight any collections that are going to be late and the reason for the delay to the Van Fleet Team.
* Replenish all trays collected one for one
* Ensure that the Collection E Docket is completed accurately, correctly and that it is signed by the customer
* Ensure that the trays are stacked within the van in an organised manner
* Deliver all collected post to the Sortation Centre immediately once collections are completed
* To have a flexible approach to work in order to fit the fast paced changing working environment at Whistl.
Customer Service
* Provide all customers of Whistl with an outstanding level of service at all times
* Any queries or information gained from the customer at the point of the collection to be passed on to the Van Fleet Team to be actioned
* Provide customers with support and information in the preparation of the mail
* Maintain a professional manner whilst on site at collection points and at depot.
Vans
* Keep your vehicle clean and tidy and at all times.
* Always ensure that your vehicle is kept topped up with fuel and oil and is fully compliant according to company policy
* Perform general vehicle maintenance and report and defects to the Transport Manager
* Ensure that your vehicle is kept in a safe location, locked and with nothing valuable left in the vehicle over night
Key skills
* Knowledge of the local area and road networks
* Able to work to strict deadlines
* Must be flexible and be able to work alone
* Be able to communicate at all levels
Experience
* Experience of working with the public
* Previous experience of courier work would be an advantage but not essential
Essential
* Must have no more than 3 points on driving licence
Where you’ll work
Whistl
G Park Bedford, Eastcotts Park,
Wallis Way,
BEDFORD,
MK42 0PE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TRS TRAINING LIMITED
Your training course
Express delivery operative (level 2)
Equal to GCSE
Course contents
* Deliver goods to customer premises; load and unload goods in a safe way that ensures the safety and condition of the goods and correctly relates to the delivery schedule
* Plan and track progress against a schedule, using equipment where required e.g. scheduling software, satellite navigation
* Interpret delivery/ collection schedules; follow route instructions and company policies and instructions related to collections, deliveries, failed deliveries and returns
* Consistently meet customer expectations, respond to customer’s needs and identify ways to improve customer service
* Verify delivery or collection of goods. Use manual and ICT systems to confirm delivery and collection and to authorise or make payments for goods where required
* Comply with the law and with contracts to provide express delivery, postal and courier services
* Work safely in accordance with employment law and traffic law. Where required, operate vehicles to DVSA standards to ensure safety of others and a green environmental impact, minimising fuel use, noise and congestion.
* Operate equipment provided to move, collect and deliver goods and when required use any systems and ancillary equipment in compliance with company instructions
* Comply with legal and regulatory requirements relating to express
* Delivery services and where required, with a contract from a client company
* Uses diet, exercise and fitness techniques appropriate to job role
* Where required to carry out basic installation of goods, use correct manual handling techniques and use correct tools and equipment in compliance with manufacturers installation instructions
* Work in a way that minimises business costs while meeting customer requirements
* Comply with rules and regulations relating to the movement and handling of items, handling goods correctly using lifting and other equipment where appropriate
* Apply safeguarding policy whenever deliveries involve young persons or vulnerable adults
* Maintain the health, safety and security of self, colleagues and customers during deliveries
* Carry out appropriate daily equipment or vehicle checks and rectify or report faults
* Apply dynamic risk assessment principles to plan and respond to changing circumstances e.g. footpath closures, road diversions, incidents and accidents
Your training plan
Training will be given on the job and by one to one coaching on Teams.
More training information
* L2 Express delivery operative Apprenticeship Standard
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working
* Initiative
* Non judgemental
* Patience
* Physical fitness
Other requirements
This role involves carrying trays of mail.