Northumbria Healthcare NHS Foundation Trust
The candidate is to provide general administration duties including Reception and the Central Booking Appointment Line. Knowledge and experience of using databases and data inputting is desirable, but training will be given. Experience in the use of IT packages including Microsoft Word, Excel, PowerPoint, and Outlook. Successful candidates should possess a good general education (GCSE's grades A-C), excellent keyboard and word processing skills (ECDL/RSA2), excellent organisational, communication and interpersonal skills, the ability to work under pressure, and empathy and understanding when dealing with patients.
Full time hours (part time hours may be considered). The service operates Monday to Saturday and you may be required to work between 7am and 7 pm depending on the needs of the service.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
* To provide comprehensive, administrative, IT and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Integrated Sexual Health Service.
* To work flexibly within a team, providing support to colleagues, the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis.
* To present a user-friendly and accessible service for the public.
* To deal with reception & telephone enquiries effectively and efficiently.
Job responsibilities
* Flexibility to work and travel between offices as required, to cover clinics.
* To be a key holder and responsible for the opening up and closing of the office and setting the alarm.
* Expediting other services and deliveries e.g. stock control.
* To order stationery, to ensure sufficient supplies are available in the department when required.
* To be aware of all Trust and service policies and procedures to ensure these are followed at all times.
* To be aware of the nature of information dealt within the NHS (particularly this department) and to work in a manner which ensures Confidentiality and Security of this information.
* To participate in statutory training courses such as fire training, health and safety and training duties related to the post, as agreed with Line Manager, to ensure skills are maintained.
* To collect data according to agreed procedures, to assist clinicians and managers in provision of information for statutory returns, contract and financial monitoring and service management purposes.
Person Specification
Qualifications / Professional Registration
* Good General Education
* GCSE/O level or equivalent experience
* NVQ level 2 or equivalent
* Recognised IT Qualification or equivalent experience
* Additional qualification in word processing or spreadsheets
Experience and knowledge
* Experience of working within the NHS
* Experience of working with the public, including young people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
One to One Centres - Blyth and Shiremoor
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