Main area: Respiratory Medicine
Grade: Band 2
Contract: Permanent
Hours: Part time - 24.5 hours per week (Monday to Thursday 13:00-17:00 and Friday 08:00-17:00 / negotiable and could be subject to increase in the future if service developments allow.)
Job ref: 287-AMED-225-24
Employer: Liverpool University Hospitals NHS Foundation Trust
Employer type: NHS
Site: Aintree University Hospital
Town: Liverpool
Salary: £23,615 per annum
Salary period: Yearly
Closing: Today at 23:59
Band 2 - Sleep Service Receptionist
Job overview
The Sleep Service is a fast-paced environment committed to providing high-quality care for our patients. The preferred candidate will have excellent communication and organization skills as well as good time management.
You will be required to provide an efficient administrative service and communicate effectively with patients and colleagues.
A Trust-Wide Band 2 Job Description is attached but please view the main duties of the job below for a more in-depth insight into the role.
Main duties of the job
Main duties include, but are not limited to:
* Meet and greet patients on arrival for their appointments in the Sleep Laboratory
* Book patients in and advise them where to go
* Complete outcomes following appointments and list patients on the waiting list
* Book appointments from the waiting list for a range of services
* Effectively communicate and work efficiently with a range of stakeholders such as Sleep Practitioners, Assistant Technical Officers, Administrative Staff, Patients, and Carers
Other duties include a range of administrative tasks including, but not limited to:
* Preparation of paperwork for the following day
* Meet and greet walk-in patients and direct them to the right service - e.g., replenishing equipment
* Dealing with parking and concession requests
* Working with language line for patients who require interpreters
* Allocating appointment rooms within the department to staff when necessary
* Booking/reporting ambulance patients as ready following their appointments
Training of the following systems to be provided to the successful candidate:
* IPM
* ICE
* InTouch
* EPRO
* PENS
* NHS Portal
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialized regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic, and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specializes in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
Detailed job description and main responsibilities
After a period of training on the Trust informatics systems, we would require the successful candidate to perform the above duties.
Preferred work hours below:
* Monday - 13:00 - 17:00
* Tuesday - 13:00 - 17:00
* Thursday - 13:00 - 17:00
* Friday - 08:30 - 17:00
Person specification
Qualifications
* GCSE/Equivalent
Experience
* Experience of dealing with confidential matters
* Experience of working in a busy office
Knowledge
* Understanding of issues around confidentiality
Skills
* Excellent organizational skills
* Excellent Customer Care Skills
* Ability to use Word / Excel
Other
* Ability to adapt and a flexible approach to change
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge, and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce: black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.
This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.
Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.
All employees (and volunteers) are expected to maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.
If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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