At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Would you like to work for a rapidly growing international healthcare company? Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You have a great opportunity as an experienced professional from the medical device market to gain greater independence in your work and join a truly dedicated global team. As the CloudCare Technician, you will perform the daily triage service by following the triage instructions and submit recommendations according to a process previously validated and accepted by the hospital. In addition, you will support the care team with technical troubleshooting and will also reach out to people with Diabetes providing technical assistance. The CloudCare Technician shall not take any medical/clinical treatment decisions. You will be required to work on-site 5 days a week in the hospital Royal Glamorgan Hospital (Llantrisant CF72 8XL), therefore we would like you to live nearby. Responsibilities may include the following and other duties may be assigned: - Assist doctors and healthcare professionals by explaining to those PWDs elected to use CloudCare, how to use Cloudcare and support PWD onboarding - Provide technical troubleshooting directly to PWDs onboarded to CloudCare - Perform the daily triage service to detect gradual deterioration of the glucose matrix - Monitor/assess the uploads of patients' data for accuracy - Capture HCP and Staff feedback related to CloudCare System and processes this within Diabeter for future product enhancements - Report on patient's proper use of dispatched devices through highlighting patients not uploading data for extended periods or as determined for proper tracking by the care team at the hospital - If required, provide direct technical support to patients related to e.g., the patient app installation Required Knowledge and Experience: - Professional with minimum 3 years of work experience in healthcare, ideally experience in the Diabetes field - Experience or ambition to work with technological solutions and working with different devices - Have knowledge and experience to be able to work behind a screen and quickly see the coherence of data and trends from the uploads - Strong organizational and coordination skills - Experienced in providing technical education for users (HCPs and patients) - Problem-solving capacity and willingness to work in an organization where remote care and remote contacts are part of daily work - Ability to self-organize and deliver high quality work - Fluent in English and ideally Welsh Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.? Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000 passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000 passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will - Build a better future, amplifying your impact on the causes that matter to you and the world - Grow a career reflective of your passion and abilities - Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees). For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHRmedtronic.com To request removal of your personal information from our systems please email RS.HRCompliancemedtronic.com