Join a leading company as an IT Support Engineer supporting IT infrastructures for multiple clients in Ringwood, Hampshire. An experienced IT Support Engineer is needed for full-time work on a second-line level, solving problems and escalating to specialists as needed. Broad experience is valued, but not required, particularly in managing IT for organisations with 20-250 users.
Key Responsibilities:
* Work with customers to understand issues, diagnose, and support.
* Monitor and follow up on client's issues, taking ownership to see they progress to a conclusion.
Required Experience:
* Windows Desktop & Server operating systems
* Cloud Services (control panels, Office 365)
* Desktop support diagnosing problems
* Networking, broadband, VoIP
* Mobile Device Support
* Monitoring Backup platforms
* Remote or Virtual Desktop solutions (Citrix, DaaS, AVD)
* GCSE Maths and English (or equivalent) – C or above
* GCSE Science or Computer-related subject (or equivalent) – C or above
Benefits:
* Friendly environment
* Avoids city centre traffic