Job summary
Please note, we are unable to provide sponsorship for this role due to the required skill level and salary threshold.
Therapies Receptionist/Administrative Assistant
Part-Time: 15 hours
Hours: Thursday and Friday 8:30am-4:30pm
An exciting opportunity has arisen within the Therapies Department. We are looking to appoint an enthusiastic Receptionist/Administration Assistant who is reliable and willing to learn, to join a friendly, efficient and highly motivated administration & clerical team.
The successful candidate will work within a busy and varied environment therefore you must be confident, a good team player and have the ability to prioritise and multi-task. Excellent communication and organisational skills are essential. The ability to work both accurately and efficiently with a flexible approach to work is a necessity.
You will be working closely with the administration/clerical team and therapy staff to ensure an efficient service is provided to our patients.
Main duties of the job
The post holder will need to have good IT skills as this role will involve a lot of computer work. The ideal person will be personable, able to think on their feet and prioritise their work load according to the needs of the department. The ideal person will have excellent communication skills and will foster excellent working relationships.
The Therapies Department comprises of two multidisciplinary based teams, the Medical & Surgical Team and the Network Services Team, incorporating both Occupational Therapy and Physiotherapy. These teams form part of the Trust Medical, Surgical and Network Services Divisions.
If you are successful, you will be greeting and booking in new arrivals to the Therapies outpatient department, ensuring that all patient information systems are kept up to date and helping to create and maintain a friendly, courteous atmosphere for our patients, the general public, other staff and contacts external to the Trust.
This post is a exciting, varied role where no two days are the same incorporating a wide range of administrative tasks.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country.
We serve around three million people and we're highly regarded for our facilities, teaching and research.
The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages.
Job description
Job responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
1. oEvidence of good numeracy & literacy, equivalent to functional skills level 2 or Grade C/4 in English & maths
2. Proficient in the use of microsoft office, word, excel & outlook
Experience
Essential
3. oAdmin/Clerical background
4. oExperience of working in a reception area/dealing with public in a similar role.
Desirable
5. oPrevious reception duties in a health care setting
6. oKnowledge of the hospital system
7. Knowledge of patient administration and other related systems
Knowledge, Skills & Training
Essential
8. Experience in dealing with a difficult situation both face to face and by telephone