Job summary An opportunity has arisen to join the Booking & Scheduling Team at the Rochdale Hub, which is part of the Northern Care Alliance NHS Foundation Trust, for a full time, Band 4, Booking & Scheduling Supervisor. Staff are required to work on a rota system to cover 8.00am - 6.00pm Monday - Friday. This may include some home working on a rota basis once full training has been completed. Main duties of the job We are looking for a dynamic individual to undertake the day to day supervision and training of staff within the department. To monitor the workload activity and ensure targets are reached. Maintaining service level standards and customer quality via telephone call monitoring. You should have experience of supervising a large team, organisational skills, leaderships skills and motivational skills. About us The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives. As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. Date posted 05 November 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 236-NCA-AC188-24-A Job locations Rochdale Infirmary Whitehall Street Rochdale OL12 0NB Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Person Specification Qualifications Essential GCSE Level Grade A-C or equivalent NVQ 3 qualification or equivalent Experience Essential Experience of supervising a large team Experience of working within a customer focused environment Experience of training others Experience of Hospital / Care environment Positive attitude towards change Organisational skills In depth knowledge of PAS/Patient Centre Leadership skills Motivation skills Desirable Knowledge of patient access targets Experience of managing a call centre team Person Specification Qualifications Essential GCSE Level Grade A-C or equivalent NVQ 3 qualification or equivalent Experience Essential Experience of supervising a large team Experience of working within a customer focused environment Experience of training others Experience of Hospital / Care environment Positive attitude towards change Organisational skills In depth knowledge of PAS/Patient Centre Leadership skills Motivation skills Desirable Knowledge of patient access targets Experience of managing a call centre team Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Northern Care Alliance NHS Foundation Trust Address Rochdale Infirmary Whitehall Street Rochdale OL12 0NB Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)