Our Parts Advisor reports to the depot Parts Manager and plays a central part in our mission to provide excellent customer experiences. Our parts department is a busy place, from serving customers both in person and on the phone to ensuring our stock is correct. Excellent customer service is a must; we expect all our customers to receive the same outstanding levels of service.
In addition to customer-facing duties, this role will also spend time supporting the setup of the retail store and conducting stock takes. Our Parts Advisors support both external and internal customers, ensuring that the correct parts are available when jobs are undertaken. This includes working with colleagues to identify parts, pick parts from stock, and/or order parts as required. Experience in an agricultural, construction, or garden equipment parts department is preferred but not essential. You will develop an excellent working knowledge of our products, including John Deere, Kuhn, and Kramer, and use the tools provided to answer customer queries.
Parts Advisors' duties include:
* Promoting and selling parts and/or services to meet customer needs both face-to-face and over the phone.
* Supplying Service Technicians with parts as required.
* Identifying parts through a variety of catalogue systems to provide quotations for a range of agricultural equipment.
* Assisting with preparing and maintaining merchandise displays within the showroom.
* Verifying receipt of incoming shipments.
* Following up on shortages and escalating issues by reporting to the Depot Parts Manager.
* Executing sales parts marketing plans and sharing ideas for future campaigns.
* Executing telemarketing sales operations.
* Maintaining control of inventory management, invoicing, and other administrative tasks.
* Assisting in keeping parts inventory clean, orderly, and well-organised.
We look for:
* Competent knowledge of agricultural equipment and the farming industry preferred.
* Ability to use standard computer applications and internet functions.
* Excellent customer relationship skills.
* Familiarity with franchises and competitive products.
* Ability to work in a team environment.
* Ability to work extended hours and weekends.
* Passion and drive for exceeding targets.
Benefits:
* Competitive salary
* Overtime opportunity
* 30 days holiday
* Performance bonus
* Private healthcare policy
* Company pension
* Employee discount
* On-site parking
Schedule:
* Monday to Friday
* Overtime
* Weekend availability
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