Diversity matters
We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.
The role
We are on the lookout for an exceptional candidate to join our team as a permanent spa receptionist. The Spa Receptionists at Lush Covent Garden will exhibit a strong passion for providing an exceptional Lush Spa experience. They consistently deliver top-notch customer service, earning 5-star ratings when assisting clients with bookings through phone, email, and in-person interactions on the shop floor. There is a strong focus on teamwork for this role as you will be managing bookings for therapists as well as picking up communications from previous days. These roles will also involve managing event and party reservations within the store, utilizing their excellent communication skills to keep all management teams well-informed about the day-to-day store activities. As part of their role, they also contribute significantly to the spa operations by supporting delivery, ensuring health and safety standards, and arranging room setups, with full training provided. Working in our spa environment provides an invaluable opportunity to gain hands-on experience in these areas, enhancing your skills and knowledge.
In summary, our Spa Receptionists are the logistical core of our spa and their roles are essential to the success of the spa.
Key Information
Hours available: 3-5 days a week / 28 - 40 hours / must be available to work Saturdays and evenings.
Application Deadline: Monday 11th November 11:59pm
Interview Date: November 2024
Start Date: November 2024
Please note we cannot accommodate any staff member to take annual leave in December, due to this being our busiest time of year.
Key Responsibilities
* Managing bookings via phone, email, in person, and Google Chat. Inputting bookings efficiently and correctly into our booking system, Zenoti, whilst processing customers' personal data in accordance with GDPR regulations.
* Supporting the day-to-day running of the spa which could include welcoming clients when they arrive for treatments, processing payments in various forms, and assisting spa therapists with room setup for treatments.
* Working closely and communicating clearly with fellow spa receptionists, the store's management team, and spa therapists to facilitate the smooth day-to-day running of the spa, ensuring the schedule runs smoothly and on time.
* Being solutions-focused and reactive to the changing needs of the spa, e.g., supporting clients who may need to be re-booked, chasing up deliveries for resources used in the spa.
Skills, Knowledge and Expertise
* Exceptional customer service: Delivered both over the phone, via email, and in person.
* Teamwork & Communication: Ability to clearly communicate work to colleagues, verbally and in written handovers.
* Attention to detail: Ability to accommodate the needs of both client and therapist to ensure appointments are booked correctly.
* Prioritisation: Ability to prioritise workload, identify the most time-sensitive tasks, and complete these in a timely manner.
* Flexibility: While the main duties of this role are spa reception, there will be other duties such as booking birthday parties and charity events, as well as sometimes being required to be on our shop floor, so a willingness to dive into other roles and support the team is a must.
This role involves weekday, weekend, and evening work. We are able to offer a flexible range of hours and days from 3-5 days a week but do need at least one day of availability at the weekend.
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