Brightwork recruitment are currently looking for an experienced Customer Service expert to join our client based in Blantyre.
Working Monday - Friday
Specific Duties:
* Proactive calling into customer segments to understand their needs and explain product/equipment value, to grow product consumption.
* Build relationships with customers based on trust and respect, encourage trial and ongoing purchase of a broader range of supplies.
* Actively renew agreements where customers are out of contract.
* Interact with sales agents where appropriate to facilitate a quick, seamless outcome for customers to receive the service they require.
* Collaborate with internal departments to resolve customer disputes in a timely manner.
* A confident individual, with a drive for results and a passion for providing excellent customer service.
* First-rate outbound telephone-based communication, selling, and account management skills.
* Strong written skills with an ability to deliver an accurate and concise message.
* Empathetic and able to see things from different points of view.
* Proficient user of MS Office, particularly Word, Excel, Outlook, and Explorer.
* Adaptability and strong problem-solving skills.
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