Job summary Apprenticeship for Business & Administration Level 3 To provide administration support to the Heart Services admin team (consultant and nurse specialist PAs). Please see attached job description. Main duties of the job To support the administration team (specialty PA) with audio typing and transcription of clinical correspondence within specified timescales. Training will involve working alongside and under supervision of the other administration staff. Post holder will undertake an apprenticeship in Business and Administration level 3. The post holder will be working towards competence in accurate audiotyping skills and a sound knowledge of medical terminology. In undertaking this role, the employee will be expected to behave at all times that are consistent with and actively supports the Trust values which are detailed below. About us With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Date posted 20 January 2025 Pay scheme Other Salary £23,615 a year for 18 months, then band 3 permanently thereafter Contract Permanent Working pattern Full-time Reference number 164-6922733 Job locations Trent Cardiac Centre, Nottingham City Hospital Hucknall Road Nottingham NG5 1PB Job description Job responsibilities Accurately transcribing from Winscribe digital dictation and Winscribe Speech Recognition digital dictation, outpatient clinic letters and miscellaneous clinical correspondence to a high standard with specified timescales. Under supervision reduce and cancel clinics, add patients to the partial booking waiting list. Under supervision deal appropriately with enquiries from staff and the general public seeking advice or referring elsewhere if necessary. Keep personally updated and be able to advise patients in relation to services available, for example transport, interpreting services etc. Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times. Assist in the tasks and duties of other staff within the team during periods of staff leave/absence to ensure that an effective quality service is maintained at all times and contributing to the work of the team. Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department. Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately. Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty. Ensure RTT patient data quality is accurate at all times Liaising with outpatient administrator re. Appointments and necessary important clinical information to ensure patients are seen on their pathway without delay. Undertake any other duties which may reasonably be required. The post holder will be required to undertake mandatory training as and when required Job description Job responsibilities Accurately transcribing from Winscribe digital dictation and Winscribe Speech Recognition digital dictation, outpatient clinic letters and miscellaneous clinical correspondence to a high standard with specified timescales. Under supervision reduce and cancel clinics, add patients to the partial booking waiting list. Under supervision deal appropriately with enquiries from staff and the general public seeking advice or referring elsewhere if necessary. Keep personally updated and be able to advise patients in relation to services available, for example transport, interpreting services etc. Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times. Assist in the tasks and duties of other staff within the team during periods of staff leave/absence to ensure that an effective quality service is maintained at all times and contributing to the work of the team. Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department. Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately. Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty. Ensure RTT patient data quality is accurate at all times Liaising with outpatient administrator re. Appointments and necessary important clinical information to ensure patients are seen on their pathway without delay. Undertake any other duties which may reasonably be required. The post holder will be required to undertake mandatory training as and when required Person Specification Training & Qualifications Essential Functional skills level 1 in English, Maths and ICT Familiar with using Microsoft packages ie Word, Excel, Outlook (2) Desirable English and Maths GCSE Level C or above QCF in Business Administration level 1 or Customer Service or equivalent Experience Desirable Previous experience of working within an administrative setting is desirable in either a paid or voluntary capacity but not essential Communication & relationship skills Essential Uses correct grammar and spelling Good communication skills Able to provide and receive routine information orally, to inform colleagues and customers Develop and maintain constructive working relationships Able to provide information to manager and colleagues (orally and electronically) as required and answers routine queries from staff/customers Able to communicate and put forward ideas in team meetings and one to ones Must be understanding and helpful Commitment to Trust Values and Behaviours Essential Must be able to demonstrate behaviours consistent with the Trust's behavioural standards Analytical and Judgement skills Essential Ability to work in a non-discriminatory manner to ensure equal opportunities and the capability to work sensitively with a diverse group of people Able to make judgments involving straightforward facts or situations Able to make judgments concerning own work Planning and organisation skills Essential Good organisational skills Good attendance/time keeping Able to organise own day to day work tasks or activities when workload allocated Other requirements specific to the role Essential You will have a genuine interest in a career in working in services for people Able to work across all NUH campuses travelling via the Medilink Flexible approach to work Physical skills Essential General use of VDU equipment Frequent concentration required for data inputting Person Specification Training & Qualifications Essential Functional skills level 1 in English, Maths and ICT Familiar with using Microsoft packages ie Word, Excel, Outlook (2) Desirable English and Maths GCSE Level C or above QCF in Business Administration level 1 or Customer Service or equivalent Experience Desirable Previous experience of working within an administrative setting is desirable in either a paid or voluntary capacity but not essential Communication & relationship skills Essential Uses correct grammar and spelling Good communication skills Able to provide and receive routine information orally, to inform colleagues and customers Develop and maintain constructive working relationships Able to provide information to manager and colleagues (orally and electronically) as required and answers routine queries from staff/customers Able to communicate and put forward ideas in team meetings and one to ones Must be understanding and helpful Commitment to Trust Values and Behaviours Essential Must be able to demonstrate behaviours consistent with the Trust's behavioural standards Analytical and Judgement skills Essential Ability to work in a non-discriminatory manner to ensure equal opportunities and the capability to work sensitively with a diverse group of people Able to make judgments involving straightforward facts or situations Able to make judgments concerning own work Planning and organisation skills Essential Good organisational skills Good attendance/time keeping Able to organise own day to day work tasks or activities when workload allocated Other requirements specific to the role Essential You will have a genuine interest in a career in working in services for people Able to work across all NUH campuses travelling via the Medilink Flexible approach to work Physical skills Essential General use of VDU equipment Frequent concentration required for data inputting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Nottingham University Hospitals NHS Trusts Address Trent Cardiac Centre, Nottingham City Hospital Hucknall Road Nottingham NG5 1PB Employer's website https://www.nuh.nhs.uk/ (Opens in a new tab)