Head Concierge – Lead Exceptional Hospitality at Rusacks St Andrews There has never been a more exciting time to be part of Rusacks St Andrews. If you are a natural leader with a passion for delivering world-class guest experiences, we want to hear from you. As Head Concierge, you will be the driving force behind our exceptional front-of-house service, ensuring that every guest enjoys a seamless, luxury experience from arrival to departure. You will lead a team of concierge professionals, anticipate guests’ needs, and create unforgettable moments in one of the most prestigious golfing destinations in the world. Our mission is to create the greatest golf hotel experience in the world, and you will play a key role in making that happen. What You’ll Be Doing Leading and inspiring the Concierge Team to deliver flawless guest experiences Anticipating guests’ needs and ensuring every request is handled with warmth and efficiency Managing VIP arrivals and departures, ensuring seamless and personalized service Building strong relationships with guests, providing expert local knowledge and recommendations Coordinating guest services, including reservations, transportation, and bespoke experiences Handling guest concerns with professionalism, problem-solving, and discretion Working closely with other hotel departments to ensure a smooth, five-star operation Overseeing valet services and luggage handling with attention to detail and care What We’re Looking For A hospitality leader with a passion for delivering exceptional guest experiences A natural people-person who thrives in a fast-paced, luxury environment Outstanding communication skills and a polished, professional presentation Strong leadership abilities, with experience coaching and mentoring a team An expert in anticipating guests’ unstated needs and exceeding expectations Proficiency in IT systems and confident multitasking Previous hotel or customer-facing experience in a similar role A full UK driving license with at least two years of driving experience The Perks of Joining Rusacks St Andrews Pension enrollment from day one for all eligible team members Complimentary meals on shift in our dedicated team restaurant Exclusive discounts at top high-street retailers Discounted hotel stays for you and your family (T&Cs apply) Refer a Friend Scheme – recommend great people and earn rewards Incentive schemes to recognize your hard work Access to healthcare and insurance plans A supportive, positive team environment Tailor-made, bespoke uniform Equal Opportunities We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA. Right to Work In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage. About Us At Marine & Lawn Hotels & Resorts, we celebrate the prestige and heritage of the world’s most iconic golfing destinations. Nestled alongside legendary courses, our hotels provide luxurious stays and unparalleled service for golf enthusiasts and travelers alike. Whether hosting locals, professionals, or international guests, we focus on service, storytelling, and adventure. Ready to lead and elevate the concierge experience at Rusacks St Andrews? Apply today and become a part of something truly extraordinary. For more information visit marineandlawn.com.