Social Work Resources has an exciting new opportunity for enthusiastic individuals. We seek to appoint 1 suitable candidate to the post of Technology Assistant (full time 35 hours) for a fixed term period of 6 months. There are approximately 7,000 community alarm service users across South Lanarkshire who will be directly affected by the decision of telecommunication companies to switch off the public switched telephone network (PSTN) by January 2027. The core purpose of the role is to carry out the installation and asset management of digital telecare alarms / peripheral devices in community alarm service users' homes. The role will also require troubleshooting of issues during and following installation and the resolution of any arising. This is a fundamental element of the critical telecare programme is to ensure continuity of service and protect service users from risk and harm. The post holder will be required to undertake the following tasks:
* Conduct visits to service users' homes to install and test digital telecare alarms and peripheral equipment.
Use appropriate technology to input captured information from home visits into SWiSplus social work management system. Visit service users at home and resolve any associated community alarm equipment faults. To support the Council's Environmental and Sustainability agenda through the effective management of telecare assets. This will be achieved by removing alarm units and peripherals that are no longer required and recycling and re-issuing the equipment to other identified service users., Please study the Job Profile and provide examples of your work, or other activities which demonstrate your ability or aptitude to undertake the duties of the post, please include any other information that you feel is relevant to your application e.g. personal qualities, achievements at work, non-work related or voluntary work experience. Please describe what good customer service means to you and provide an example of a situation where you were able to resolve a customer complaint successful Please describe your role within a team and how you influenced the team to move in a positive direction to the benefit of the service and/or service user. Please describe your IT experience, highlighting the software packages that you are familiar with, giving examples of what you have used them for. On occasion you will be required to undertake specialist assessments within the community setting. Can you confirm that you will be able to complete these tasks?
An SVQ2 in Social Care is desirable and the ability to travel throughout South Lanarkshire is essential. The TEC team and the role of the Technology Assistant are constantly evolving with technological innovations. If you're seeking a new challenge and thrive in a fast-paced environment, this could be the perfect opportunity for you. For further information about this role please email amy.brown2@southlanarkshire.gov.ukmailto:amy.brown2@southlanarkshire.gov.uk"> amy.brown2@southlanarkshire…, Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable for any periods living or working abroad., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .