Job summary The booking office administrator is responsible for providing and delivering a high standard of customer care to Paediatirc patients within Barnet and Chase Farm. The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait). The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care. The post-holder will work as part of team within the Paediatric department helping to support and cross cover where needed. The clinic administrator will not be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload. Main duties of the job To provide a high level of service for patients during the booking period. To demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives. To answer the telephone and take messages, answer or refer queries as appropriate. To provide a confidential and high standard of administrative support to the service, particularly supporting the all clinical teams with tasks such as booking appointments, and liaising with clinical and management team accordingly. To be responsible for ensuring that all documentation relating to a patient's episode of care is accurately completed and filed (according to documented process and guidelines). To access the "National Spine" to ensure accurate retrieval of patients NHS number when required and enter onto the relevant system. To ensure that all patient attendances are recorded accurately on Cerner or the relevant electronic system in real time. To provide weekly and monthly activity figures, as required. To ensure that pathology and x-ray results are organised and available for review and signing by the clinical team. To monitor patient pathways within the required timeframes, ensuring that data recorded is of a high quality. To record in real time whenever a patient's care has been transferred to a different consultant or treatment function To provide ad hoc cross-cover, as required, during the absence of other administrators. About us The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits to next level training, we make it easier to take your career to the top For more information please follow link https://www.royalfreelondonjobs.co.uk/ Date posted 24 January 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 391-RFL-6757422-B Job locations Chase Farm Hospital The Ridgeway Enfield EN2 8JL Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values Education & professional Qualifications Essential NVQ Level 3 or Equivalent Experience Essential Previous work experience in a healthcare setting Experience of working in a public/patient facing role Desirable Experience of working with Cerner, or similar electronic Patient Administration Systems Skills and aptitudes Essential Clear and concise verbal and written communication skills Ability to use initiative and problem solve, in a busy clinical environment Typing and data entry skills Good level of computer literacy skills in Microsoft Word, Excel and databases Flexible and adaptable to the changing needs of the service Personal Qualities & attributes Essential Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious Excellent interpersonal skills with the ability to relate to people at all levels The ability to manage conflict and identify where escalation to senior staff is necessary Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values Education & professional Qualifications Essential NVQ Level 3 or Equivalent Experience Essential Previous work experience in a healthcare setting Experience of working in a public/patient facing role Desirable Experience of working with Cerner, or similar electronic Patient Administration Systems Skills and aptitudes Essential Clear and concise verbal and written communication skills Ability to use initiative and problem solve, in a busy clinical environment Typing and data entry skills Good level of computer literacy skills in Microsoft Word, Excel and databases Flexible and adaptable to the changing needs of the service Personal Qualities & attributes Essential Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious Excellent interpersonal skills with the ability to relate to people at all levels The ability to manage conflict and identify where escalation to senior staff is necessary Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Free London NHS Foundation Trust Address Chase Farm Hospital The Ridgeway Enfield EN2 8JL Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)