Customer Journey Manager/ Business Analyst – Leeds/ Halifax
Gibbs Consulting is looking for several Customer Journey Managers with extensive business analysis skills to independently map and understand the end-to-end customer journeys, as part of a large scale data integration project. You will be required onsite a few days a week. This is an inside IR35/PAYE role, paying £450pd-£500pd.
Responsibilities:
* Journey Mapping - Can independently understand end-to-end journeys
* Data Integration - Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
* Self Management - Works with limited supervision, with strong time management and prioritisation skills to lead on Customer Journey and process maps (e.g Visio or Draw.IO)
* Analysis Expertise - Utilises a strong ‘Business Analysis’ Toolkit extending beyond process modelling to include areas such as requirements elicitation, data analysis, operating model design
* Problem Solving - Embraces ambiguity, utilising analysis techniques, communication and problem-solving skills to bring clarity via high-quality, consumable artefacts
* Optimise Journey Evaluation - Continually evaluates the effectiveness of the journey from a customer and business perspective
* Improvement Focus - Displays a continuous improvement mindset to their journey
* Data Driven Decisions - Adept at interpreting data to drive informed options and decisions
* Orchestration/ Team Coordination - Coordinate cross functional alignment on journeys
* Context Awareness - Understand cross-functional context and build alignment as needed
* Dependency Management - Can work within a complex environment with many inter-dependencies both within and outside the feature team / Lab
* Problem Solving/ Creative Analysis: Tackles complex issues with curiosity and flexible techniques to recommend effective solutions.
* Delivery Impact: Plays a key role in implementation, ensuring solutions are practical and deliver measurable results.
* Relationship Building: Strengthens stakeholder ties to boost consensus and enhance change delivery.
* Conflict Resolution: Manages competing priorities, guiding discussions to align stakeholders on the best path forward.
* Stakeholder Engagement: Conducts stakeholder interviews and facilitates workshops to gather insights.
* Process Design: Maps processes using BPMN, flowcharts, or tools like Visio, Lucidchart, and Draw.io.
* Requirements Gathering: Defines use cases, user stories, and business/functional requirements (BRD, FRD/NFRD).
* Business Analysis Techniques: Performs gap analysis, root cause analysis (e.g., Five Whys, Fishbone), and SWOT assessments.
* Data Visualisation: Utilises Excel, Power BI, or Tableau for data analysis and visualisation.
* Agile Practices: Manages tasks with Jira, Confluence, Scrum, and Kanban boards, including user story mapping.
* Planning Tools: Builds RACI matrices, risk registers, and stakeholder analysis matrices to support delivery
* Dell Data Protection Suite (DPS), Veritas NetBackup, Spectrum, HPE Data Protector or Oracle RMAN experience helpful
Click Apply now/Contact Lianne to be considered for the Customer Journey Manager/ Business Analyst – Leeds/ Halifax role.
Seniority level
Associate
Employment type
Contract
Job function
Analyst
Industries
Information Services, Banking, and Financial Services
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