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Client:
Location:
Staines-upon-Thames, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
7fd70a33709a
Job Views:
9
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Your company
A global insurance company based in Staines is seeking a Customer Service Administrator. This is a 6-month role, expected to run from July to December. The organization has a strong reputation for providing excellent customer care and works with several FTSE-listed organizations across the UK. These are seasonal roles, although candidates are encouraged to apply for other permanent roles internally at the end of this assignment.
Your new role
This position is within the corporate services team, acting as the first point of contact. Typical duties include:
* Handling customer queries via phone and email
* Providing quotes and coordinating bookings, updating customer information on CRM
* Maintaining the email inbox
* Escalating queries and complaints as appropriate
* Liaising with internal stakeholders
* Updating and uploading documents
* Invoicing clients using an in-house system
What you'll need to succeed
Previous customer service experience, ideally in a contact centre environment. Strong communication skills—both written and verbal, experience using MS Office Suite, and the ability to self-motivate.
What you'll get in return
You'll receive a premium rate of £16/hr (including holiday pay), with full training on internal processes and systems. Shifts are 8am-5pm and 9am-6pm.
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