We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Night Manager on Fixed Term Basis .
As a Night Manager you will:
Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
Support night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
Take initiative in accommodating the customers’ needs in a resourceful manner
Manage administrative tasks, procedures, processes and standards and ensure correct practice within the night team
Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts
Successful Night Manager have:
Excellent guest engagement skills
An ability to bring the guest experience to life throughout the hotel
Willingness to learn and work with IT systems quickly
The ability to communicate and organize yourself in line with different guest expectations
A good command of English is essential, a second language is advantageous.
In return, we offer:
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