As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you. When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role. If you are successful at the shortlisting stage of the process, you will be required to complete an online assessment; if the assessment is passed then you will be invited to our Wakefield headquarters on Saturday the 29th of March 2025 to complete a further call handling assessment. If you pass the call handling assessment, you will be offered an interview on the same day.If you are not free to attend the assessment on Saturday the 29th of March 2025, please apply when we next advertise as there are no alternative dates planned for this current vacancy. Training courses start from June 2025 onwards. Please note, we ask that all those successful at interview are able to commit to 100% attendance on the training course and mentorship periods. Classroom training will be office hours Monday to Friday at Wakefield or York. This will be followed by a period of mentorship to support training and development. During mentorship trainees are required to be flexible to accommodate a variety of shifts. Upon successful completion of training, successful applicants will be allocated a line on the attached rota. Previous applicants who have been unsuccessful at interview may not re apply within 3 months of the interview date. Previous applicants who have been unsuccessful in the training course for EMD/EOC within the last 6 months need not apply.