A veterinary receptionist's main role is to greet clients and manage their visits at a veterinary practice. They also perform a variety of administrative tasks and provide customer care. Some of their responsibilities include:
Client care: Greeting clients, providing a warm welcome, and comforting distressed animals and owners
Appointments: Scheduling appointments, confirming appointments, and sending reminders
Record keeping: Preparing and maintaining client records, including noting concerns to be addressed by the veterinarian
Communication: Answering phone calls, responding to emails, and communicating with clients about their pet's health
Payments: Collecting payments for services and medication
Inventory: Monitoring inventory and assisting with purchasing medical supplies
Cleanliness: Keeping the reception area, waiting room, and client bathroom clean and organized
Selling products: Selling pet food, grooming supplies, and other products
Education: Providing basic client education and literature about their pet's medical condition
Complaints: Handling client complaints and escalating them to the appropriate person if necessary
Patient care: Assisting with patient care, such as feeding animals
Other tasks: Accepting mail, ordering office supplies, and preparing examination rooms