Service Desk Manager
Salary - £50,000 - £65,000
Bromley, Kent - Onsite full-time, can move to Hybrid-working gradually
Are you an experienced Service Desk Manager looking for an exciting opportunity in the Information Technology industry? Our client, a dynamic organisation in Bromley, Kent, is seeking a talented and enthusiastic individual to join their team as a Service Desk Manager. In this hands-on role, you will have the opportunity to lead a team, provide technical expertise, and ensure the smooth operation of their IT systems. This is a fantastic opportunity to make a significant impact within a forward-thinking organisation.
Responsibilities:
Take ownership of service desk support calls, ensuring timely allocation, prioritisation, and escalation of incidents
Provide regular updates to stakeholders regarding problem resolution using incident management techniques
Support team members and provide technical advice and training where needed
Produce reports on SLA compliance and identify areas for improvement
Oversee user provisioning, lifecycle replacement, and system access audits
Manage backups, capacity, security, and hardware/software issues
Ensure anti-virus and vulnerability patches are up to date
Prioritise daily workload and manage software updates
Oversee stock allocation for all employees
Requirements:
5 years of experience in an IT Helpdesk/IT Service Support role
Certified in the ITIL Framework
Project Management experience
Strong incident management skills
Excellent leadership qualities to motivate and inspire team members
Comprehensive understanding of IT systems and technologies
Experience in problem management and configuration of Active Directory and Azure AD
Knowledge of O365, PC hardware/software, TCP/IP, and basic network concepts
Full UK driving licence and the ability to legally drive
Join our client's team and take the next step in your career as a Service Desk Manager. Apply now and become part of their success story!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you