Please note the hourly rate is £11.44
Interviews to be held on the 23rd January 2025 via Teams
Working within the Oakley medical practice reception/administration team, the postholder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right healthcare in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate healthcare professional and service, whilst handling any complex queries and challenging situations in a professional manner, ensuring any issues are resolved where possible, at the first point of contact. Assist both clinical and admin colleagues with the smooth running of the reception area and surgery building.
Main Duties of the Job
Please note working hours will be between 7:30 am - 6:00 pm
Part-time and Full-time considered.
This advert may close early should the right candidate be found.
* The post-holder is expected to comply with the employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.
This job description is subject to a flexibility clause and may change according to business requirements. Please see the next section for further information.
About Us
Welcome to Oakley Medical Practice. With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.
As well as specific practice details such as opening hours and how to register, you'll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Of course, we're not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Job Responsibilities
Main Duties and Responsibilities
* To welcome patients presenting either in person or by telephone; ensuring you respond promptly and positively.
* Book appointments for patients and cancel appointments where needed.
* Support patients in navigating to the most appropriate service, which may include informing patients of external healthcare providers and online services.
* Effectively handle all queries that present at the practice; problem-solving, signposting, and escalation of matters, as appropriate.
* Ensure patient records are accurate and kept up to date and that all patient contacts are documented in the system using the Care Navigation Template.
* Initiating contact with and responding to requests from patients, other team members, and associated healthcare providers.
* Carrying out administrative duties which include scanning, tasks, out-of-hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports, and data inputting as requested.
* Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP.
* Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have.
* Processing e-consults via SystemOne and triaging the patient accordingly using signposting where necessary.
* Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
* Carrying out chronic disease recalls and vaccination campaigns, booking relevant appointments working from a list to ensure clinics are fully utilized.
* Informing patients of test results and following up with instructions from clinicians.
* Keeping the reception area and notice boards clean, tidy, and up to date.
* Taking payments for private documents from patients and providing receipts.
* Support all clinical staff with general tasks as required.
* Assisting the Site Coordinator with weekly fire alarm checks and weekly/monthly legionella testing, when required.
* Assisting the Site Coordinator with weekly room plans and petty cash records, when required.
* To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service.
* Attend and positively contribute to team meetings.
* Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards.
* Treat all patients fairly and with respect.
* Provide cover across all sites as required.
* This is not an exhaustive list, and it is expected that this role will develop as the business grows.
Person Specification
* Computer literate in Word and Outlook
* Good listening skills and attention to detail and accuracy
* Professional verbal and written communication skills are essential
* Excellent command of spoken and written English
* Able to demonstrate flexibility and adaptability in a changing environment
* Able to work constructively with internal and external parties to resolve issues
* Ability to work under pressure while maintaining a positive professional attitude
* Ability to work as part of the team
* Able to multi-task
* Knowledge of medical terminology (desirable)
* Be familiar with and adhere to the practice safeguarding policies, procedures, and guidance for both children and adults at risk of abuse or neglect. This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Policy, protocols, and guidance.
* All employees should undertake mandatory safeguarding children, adults, and MCA training (as appropriate to role) including updates and other professional development activities to ensure training compliance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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