Job summary Receptionist/Administration Role This role will require working from 12pm - 6:30pm Monday to Friday To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, Nurses and other members of the Practice team. Main duties of the job Telephone Duties Reception Duties Filing Dealing with prescriptions orders and completion General office duties Administration (Dependant on experience) About us In 2019 our 3 single practices; Gosford Green Surgery, Holyhead Surgery and Stoney Stanton Medical Practice merged together to form Godiva Group Practice. Our practices share a background of practicing high quality, patient-centred care supported by a hard-working and dedicated team. We were excited to have the opportunity of working together to become even stronger as a wider team. More recently we have merged with a further 4th site in the CV2 area of Coventry. Our patients have the option of attending any of our 4 sites situated in CV1, CV2 and CV6 areas of Coventry. Date posted 17 December 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A2343-24-0008 Job locations Godiva Group Practice 475 Stoney Stanton Road Coventry CV6 5EA Doctors Surgery 1 Balliol Road Coventry CV2 3DR Clay Lane Health Centre 5 Clay Lane Coventry CV2 4LJ Holyhead Surgery 1 Chester Street Coventry CV1 4DH Job description Job responsibilities Duties and Responsibilities Duties and Responsibilities 1. Making appointments 2. Taking requests for prescriptions 3. Giving out results 4. Ambulance transport bookings 5. Home visit requests 6. Deal with general enquiries and complaints 7. Contacting other providers 8. Register new patients and temporary residents 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions 12. Ensure outstanding queries are explained and handed over to next shift 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints 16. Pulling Lloyd George envelopes when requested by doctors 17. Dealing with requests for repeat prescriptions 18. Handing out Prescriptions 19. Dealing with queries relating to repeat prescriptions 20. Input and extract information from Practice computer system 21. Observe health and safety guidelines at all times 22. General housekeeping (e.g. keeping reception and waiting areas tidy) 23. Make refreshments for doctors and other team members, participate in washing Up 24. Clean and replenish GP surgery rooms 25. Any other reasonable duties as necessary (dependant on experience) 26. Process Referrals 27. Extract and prepare GDPR requests Job description Job responsibilities Duties and Responsibilities Duties and Responsibilities 1. Making appointments 2. Taking requests for prescriptions 3. Giving out results 4. Ambulance transport bookings 5. Home visit requests 6. Deal with general enquiries and complaints 7. Contacting other providers 8. Register new patients and temporary residents 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions 12. Ensure outstanding queries are explained and handed over to next shift 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints 16. Pulling Lloyd George envelopes when requested by doctors 17. Dealing with requests for repeat prescriptions 18. Handing out Prescriptions 19. Dealing with queries relating to repeat prescriptions 20. Input and extract information from Practice computer system 21. Observe health and safety guidelines at all times 22. General housekeeping (e.g. keeping reception and waiting areas tidy) 23. Make refreshments for doctors and other team members, participate in washing Up 24. Clean and replenish GP surgery rooms 25. Any other reasonable duties as necessary (dependant on experience) 26. Process Referrals 27. Extract and prepare GDPR requests Person Specification Qualifications Essential To be discussed Desirable To be discussed Experience Essential Office experience essential Desirable Previous GP Practice/Hospital Experience preferred Person Specification Qualifications Essential To be discussed Desirable To be discussed Experience Essential Office experience essential Desirable Previous GP Practice/Hospital Experience preferred Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Godiva Group Practice Address Godiva Group Practice 475 Stoney Stanton Road Coventry CV6 5EA Employer's website https://www.godivagrouppractice.nhs.uk/ (Opens in a new tab)