Job Description
Do you want to work for one of the fastest growing MSP's in the UK?
We are currently looking for a Service Transition Manager in Staffordshire!
As a Service Transition Manager, you will lead the smooth handover of services from project delivery into live operations, ensuring clear communication, risk management, and operational readiness across teams.
Key Responsibilities:
1. Transition Planning: Create and manage detailed plans covering timelines, activities, and resources.
2. Risk Management: Identify risks, collaborate with Operations teams, and implement mitigations.
3. Stakeholder Communication: Ensure transparent updates and issue resolution between Delivery, Operations, and Senior Management.
4. Quality Assurance: Maintain high standards and adherence to policies throughout the transition process.
5. Documentation: Oversee and maintain key documents such as transition plans and knowledge base articles.
6. Training: Lead knowledge management and training to prepare teams for new services.
7. Continuous Improvement: Drive process enhancements for more efficient service transitions.
8. Performance Monitoring: Track KPIs and report progress to stakeholders.
9. ITIL Support: Assist with ITIL processes, including Incident, Problem, and Change Management.
Qualifications:
1. Experience managing service transitions in IT environments.
2. Strong ITIL knowledge (V4 Managing Professional or V3 Service Transition).
3. SC clearance (or willingness to undergo), with potential for DV clearance.
4. Strong multitasking, analytical, and communication skills.
5. Experience with ITSM tools like ServiceNow, Remedy, or Jira.
Please apply now for a chat!
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