Business Support Administrator - 10-month secondment
We are looking for a Business Support Administrator to join our Service team in Keighley.
This role is responsible for providing general administrative support for our Lifts, Escalators and Doors business.
Key activities:
1. Create jobs in SAP and send details to engineers and book engineers on site.
2. Insurance – Immediate Defects (creating the job & sending to the engineers).
3. Manage and make copies of documents.
4. Make checks of Not-On-Contract (NOC) cases, ensuring correct customer charges.
5. Create requisitions against cost centres, tools, equipment, uniforms etc.
6. Request and manage customer reports.
7. Manage and update Customer Portals.
8. General administrative support to internal teams (ASM’s/Engineers & Sales teams).
9. Book Doors orders.
10. Ad hoc admin duties.
Skills and experience required:
11. Previous customer service/office/administrative experience is essential.
12. Good Word, Excel, and Outlook.
13. Good telephone manner.
14. Attention to detail.
15. Manage and resolve any queries.
16. Good written and spoken English.
17. Experience of work in SAP, Salesforce. (Training will be provided).
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