About The Role
If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.
We are looking for an enthusiastic applicant who understands the meaning of great guest service, teamwork, and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.
This role covers different shifts during the week, weekends, and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 year of customer service or hospitality experience.
This role requires you to do porter duties from time to time and assist in other areas of the hotel as needed.
This is a Part time (Minimum 20 hours per week) fixed term role based at Sudima Kaikoura and the starting rate is $23.15 per hour.
Responsibilities | Ngā haepapa
* Assist Front Desk during busy check-in and check-out to ensure guests are receiving the best possible services.
* Record all luggage stored in an orderly manner.
* Must be updated on the knowledge of all room categories and amenities.
* Fix small maintenance issues in the rooms.
* Responsible for the Front Office operations and guest satisfaction of the departments.
* Assist with guest enquiries.
* Must be responsible and careful when parking guest vehicles.
* Ensure guest messages, dry cleaning are delivered in a timely manner.
* Assist other departments in the successful operation of the business with a key focus on guest service, guest relations, and yield management.
* Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients, as well as employees.
* Provide guest advice and assistance with tour bookings, restaurant, activities, and directions.
Requirements
About you | Ko koe tēnei
* Ability to prioritise, work to deadlines and remain composed under pressure.
* Committed to continuing professional development.
* A full driver's license.
* NZQF level 2 or 3 (ANZSCO Skill Level 4).
* At least one year of relevant experience may substitute for the formal qualifications listed above.
* Confident, well-motivated, enthusiastic, and determined.
* Exceptional attention to detail.
* Approachable and flexible & a team player.
* Valid right to work in New Zealand.
Benefits
He kura te tangata - We are all valued.
As an employer of choice, we offer great employee benefits including:
* Fantastic discounts at our hotels, restaurants, and spas across our network.
* Staff, family, and friends rates within our network of hotels.
* Wellbeing programme including health insurance discounts.
* Excellent reward & recognition events.
* Long service and anniversary gifts and benefits.
* Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment.
* Paid training and individual Employee Development Plans.
* Training towards NZQA qualifications and our very own online digital learning platform.
Interested applicants must have New Zealand work eligibility rights and have the ability to relocate to Kaikōura if needed. Assistance with finding accommodation in Kaikōura can be provided.
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing, and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do.
Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.
Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9 am - 5 pm.
We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process; let us know how we can support you to present your best self.
Our Values
* E manawanui ana tātou - We care.
* Ka mahi tahi tātou - We work together.
* Ka whai tātou i te tika - We do the right thing.
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