What you'll bring to the team
Security and Incident Manager
Location: THORPE PARK Resort, KT16 8PN
Hours: 40 hours per week, Some evening and weekend work per business needs
Salary: Competitive
The Security and Incident Manager has a key role overseeing the Resort’s safety operations, emergency preparedness, and response strategies. This position is entrusted with creating and maintaining a safe environment for guests and employees, in combination with the local Health & Safety team, while ensuring compliance with all relevant legislation and internal policies. The role involves leading multi-disciplinary teams responsible for 24-hour site security, incident management, evacuations, first aid, and crisis response.
Responsibilities:
* Lead the design, implementation, and regular review of emergency protocols, focusing on evacuations, guest incidents, and crisis management.
* Act as the Crisis Coordinator during emergencies, directing resources and making critical decisions under pressure.
* Manage the maintenance of all safety systems, including fire alarms, public address systems, and CCTV, ensuring their operational readiness at all times.
* Develop robust incident reporting systems to ensure accurate and timely documentation of safety issues.
* Support the Merlin Entertainments Group Health & Safety team with investigations into accidents or incidents, identifying root causes and implementing preventive measures.
* Build, lead, and inspire a team of certified security, emergency response, and medical teams.
* Manage and address employee relations issues, providing guidance and support in resolving conflicts, ensuring compliance with company policies, and promoting a positive work environment.
Benefits
* ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
* Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service.
* 28 days holiday (including bank holidays).
* Company bonus.
* Private pension scheme.
* 40% discount online off LEGO.
* 25% discount in our on-site retail shops and restaurants.
* Ongoing training and development opportunities.
* Plus, many more…
This role is a full-time role, averaging 40 hours per week. Although this is largely a Monday-Friday role, due to the nature of the business this will include weekends, bank holidays, and some late evenings as required.
If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email at HumanResources@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
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