Customer Support Advisor
Start Date Require: ASAP
Full Time: Monday – Friday 9am – 6:00pm and two Saturday per month - 8am-1pm
Contract: fixed term
Salary £11.50 - £13.00 per hour (subject to experience)
This is a great opportunity to join our fun and friendly team based in Milton Keynes Buckinghamshire. We are a family run business with over 10 years industry experience. This is an exciting time to join the company as we continue to expand and grow.
Purpose of role: As a Customer Support Advisor you will be primarily interacting with customers and providing information in response to product or service enquiries. You will be communicating with customers in variety of ways, such as by telephone, by e-mail, or face-to-face
Customer Support Advisor duties and Responsibilities:
* Provide telephone and email-based support to customers.
* Provide industry-leading levels of support to all customers at all times.
* Assist with tracking and finding parcels.
* Make telephone calls to customers.
* Provide feedback to the relevant teams to enhance products and services for clients.
* Create FAQ's and customer help documentation (in support of the website).
* Provide support for an affiliate programme.
* Handle claims and problem solve any issues.
* Deal with any queries with customer orders.
* Manage product returns.
* Process product repair.
* Respond to customer feedback.
* Ensure compliance with Health and Safety, Environmental and Data Protection policies
Customer Support Advisor Skills Required:
* Ability to multi-task
* To be organized, detail-minded and have a sense of urgency
* Have strong organizational, administrative and analytical skills
* Strong customer service skills
* Excellent communication skills, both written and oral
* Ability to handle customer complaints in a smooth and professional manner
Why work with us? Here at UK Planet Tools, we believe our most significant asset is our employees; therefore, we encourage growth and progression tailored to their career development. We love what we do, and we love working with like-minded people!
Company Benefits:
* 30 days Annual Leave including bank holidays
* Extra holiday increased within service
* Contractual Sick Pay Scheme
* Birthday Holiday
* Pension Scheme
* Free on-site parking
* Employee’s Discounts
* Social Activities & Events