As a Customer Service Advisor you will be the first point of contact for customers. You will provide a professional and first class service at all times by answering in & outbound calls, live-chats and emails and manage customer complaints and queries.Hours - 8:30am-5pm Monday - Friday. This role will be fully on site in centrally based offices in CoventrySalary - £25,000 Duties:
* To handle customers across different platforms, Email, Live Chat and Telephony, both inbound and outbound.
* Resolve customer queries with the aim of right first time
* Record all customer contacts across all platforms updating systems accordingly
* Contribute to meeting team SLA’s over all communication platforms (Calls, Live chat, emails and queries)
* Maintain up to date query logs with agreed SLAs
* Logging and working returned post
Experience:
* Proven experience in a contact centre environment
* Genuine passion for speaking to customers and an excellent communicator
* Excellent customer service skills
* Background within the Utility or Finance industry would be desirable
* Excellent problem solving skills
* Good IT literacy - Microsoft packages
* Strong team working ability
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