As a Customer Service Advisor you will be the first point of contact for customers. You will provide a professional and first class service at all times by answering in & outbound calls, live-chats and emails and manage customer complaints and queries.
Hours - 8:30am-5pm Monday - Friday. This role will be fully on site in centrally based offices in Coventry
Salary - £25,000
Duties:
1. To handle customers across different platforms, Email, Live Chat and Telephony, both inbound and outbound.
2. Resolve customer queries with the aim of right first time
3. Record all customer contacts across all platforms updating systems accordingly
4. Contribute to meeting team SLA’s over all communication platforms (Calls, Live chat, emails and queries)
5. Maintain up to date query logs with agreed SLAs
6. Logging and working returned post
Experience:
7. Proven experience in a contact centre environment
8. Genuine passion for speaking to customers and an excellent communicator
9. Excellent customer service skills
10. Background within the Utility or Finance industry would be desirable
11. Excellent problem solving skills
12. Good IT literacy - Microsoft packages
13. Strong team working ability