IT Manager
Date: Oct 31, 2024
Location: Larne Millbrook, ANT, GB
Company: Terumo BCT, Inc.
Terumo BCT is a Global leader in blood management, blood safety, therapeutic apheresis, cell therapy and cell collections. We have an exciting opportunity for a permanent I.T. Manager to join Terumo BCT- Larne Sites. Come join us today!
The Role requires leadership around the provision and management of IT Support to the Terumo Larne manufacturing business in collaboration with both global and local leadership teams.
The role of IT Manager will entail overseeing the functionality of the Larne IT Team by providing guidance and instruction, specifically around the activities assigned to the team to ensure efficient workflow and productivity, while addressing any performance issues, conflicts, or bottle-necks.
Essential Duties
* IT support and IT maintenance of a manufacturing environment.
* Primarily responsible for ensuring that the receipt of incident and request tickets from the business are addressed in a timely fashion, tackling those that are most critical, urgent, or impactful in the first instance.
* Ensuring all business-critical systems are backed-up and any related data retention requirement is adhered to.
* Ensuring a proper and full inventory of all IT hardware, software, and contracts are maintained.
* Ensuring that the management of both Operational and Capital expense is carefully exercised where both are sensibly consumed.
* Responsible for the communication of high-level and confidential information pertaining to the business as needed.
* Ensuring the development and maintenance of IT-related documentation, including but not limited to Business recovery plan, systems Design documentation, troubleshooting guides, IT training material, presentation information etc.
* Responsible for the planning of IT related projects as well as meeting the IT requirements of other department projects, ensuring execution of same to strict deadlines.
* Responsible for maintaining and promoting an on-going and effective rapport with the business and IT teams at all levels.
* LAN/WAN – ensuring the upkeep of the LAN/WAN connections by liaising with the internal network and telecommunication teams, as well as external Telecom providers.
* Purchasing and overseeing the installations of all IT hardware – laptops, desktops, printers, scanners etc, strictly within the confines of Operational and Capital allocations.
* Ensuring the maintenance and proper operation of the internal ‘Help-Desk’ system, ensuring related processes and procedures are followed.
* Responsible for own schedule and organising own priorities primarily to best serve the IT business needs both locally and globally, as well as the priorities of the IT Team members.
* Additionally responsible for receiving trouble tickets and helping ITS customers to resolve IT-related issues/problems as and when needed.
* Any other duties as may be reasonably required by the Larne Site Director or Global IT Support Manager.
Key Responsibilities
* Provide leadership, guidance, and support to team members.
* Create and maintain project plans and schedules.
* Monitor and manage team performance to achieve project goals.
* Identify and mitigate project risks.
* Communicate project progress and status updates to stakeholders.
* Collaborate with other teams to ensure seamless project delivery.
* Identify process improvements and implement best practices.
* Responsible for operating department within annual budgetary guidelines including project planning and tracking, along with long range planning.
Additional Information
* Using a strong knowledge of IT coupled with 5+ years experience in leading an IT team, candidate must be adaptable with strong problem-solving, analytical, presentation and people management skills which are crucial for success in this role.
Further Management skills are required around the following:
* Coaching Team Members:
o Guide team members in achieving goals and developing necessary skills.
o Offer feedback and demonstrate desired work ethic.
o Collaborate with team members to improve performance.
* Organizer:
o Keep track of tasks, employees, and documents.
o Structure work processes and ensure deadlines are met.
o Ensure efficient workflow and smooth functioning of IT processes.
* Communicator:
o Distribute information to team members and stakeholders.
o Facilitate effective communication within the team.
o A team leader communicates in a way that is clear, effective and directive.
* Strategist:
o Deciding how to approach tasks and develop plans to accomplish them.
* Delegating Tasks and Setting Deadlines:
o Assign tasks based on team members’ strengths.
o Ensure tasks are completed on time and within budget.
o Ability to delegate: Team leaders must delegate tasks to individual team members. This requires the team leader to trust in the abilities of the team.
* Collaboration:
o Collaborate with the manager to achieve department goals.
o Work seamlessly with cross-functional teams.
o Coordinate efforts to achieve project success.
* Policies and Procedures
o Enforcement of IT policies and procedures to ensure, for example, business services are properly documented, data security is maintained, and system integrity is preserved.
* Disaster Recovery
o Facilitate the development and maintenance of the organization’s disaster recovery and business continuity plans for IT.
* Work Environment
o Will primarily work in an office environment but may be required to travel to off-site locations as needed, including inter-continental travel.
If you're ready to make a significant impact in a dynamic and collaborative environment, we invite you to apply for this exciting opportunity. Please submit your CV via our Terumo BCT career’s portal mySource before the closing date of 5:00 pm on Wednesday, 13 November 2024.
You must clearly demonstrate on your CV / application how you meet the required criteria as failure to do so may result in you not being shortlisted.
Join us in driving progress and supporting patients locally and across the globe every day by Contributing to Society Through Healthcare!
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