Work with the Practice Manager to oversee the development and implementation of practice strategy, policies and procedures in relation to: data entry and collection, compliance, regulation and performance monitoring, including Quality and Outcomes Framework (QOF) and Impact and Investment Fund (IIF). Support Partners and the Practice Manager in meeting local, national and organisational targets in relation to compliance, regulation, performance and information governance.
Develop and deliver a focussed and relevant compliance framework to enable the practice to meet CQC and contractual inspection and audit requirements, including primary care quality visits, infection control audits, etc. Delivery of in-house training required for staff to ensure the appropriate levels of engagement and support are in place for effective compliance.
Contribute to the preparation and updating of Practice Development Plans and oversee the implementation of the aims and objectives in relation to Quality and compliance. Foster an environment within the team that supports staff development and encourages ideas and takes account of staff opinions. Support Safeguarding with administrative support in ensuring safeguarding processes are followed and information requests are responded to within timeframes set.
Data: Work with colleagues to ensure accurate data is available to underpin effective performance management, compliance and risk management, supporting continuous improvement of practice activities. Have oversight of data quality across the practice and support teams to achieve good data quality providing guidance as required.
Incident Management: Oversee the practices incident management and significant event reporting systems, liaising with staff to ensure all incidents are recorded and processed in line with policy. Oversee data and produce management reports on incidents as requested. Encourage a culture of continuous learning through incidents by establishing appropriate frameworks and assisting managers in implementing them.
Information Governance: Work closely with the management team, ensuring compliance with information governance standards across the practice. Maintain, complete and submit the practices Data Security Protection Toolkit submission on behalf of the practice. Act as the practices lead for information governance and data protection issues and submit any data returns required.
Policy and Procedure: Support colleagues to understand and implement organisation standards, policies and procedures, including where appropriate the delivery of training and advice sessions. Assist the Practice Manager in all HR and Recruitment procedures, ensuring appropriate documentation is in place. Liaise with our HR partners Peninsula when required to seek advice/guidance on employment/HR issues.
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