Cynon Taf Community Housing Group is in the heart of Rhondda Cynon Taf in glorious South Wales. We’re proud of our communities and our deep-rooted history in providing homes and support to the people who live in them.
We currently provide around 2000 homes for rent, including 4 housing schemes for older people, two women’s refuges, and several supported housing projects delivered in partnership with other agencies. Our hugely respected Cwm Taf Care and Repair subsidiary provides services for older or disabled people living in privately-owned homes across Rhondda Cynon Taf and Merthyr Tydfil.
A recent addition to the Group is Down to Zero, a subsidiary focusing on mitigating climate impact, tracking the Group’s carbon footprint, and offering training, volunteering and direct benefits back to our tenants and wider community.
Above all though, we are a people-based organisation. Our values guide our thinking and decision making, and we like to work collaboratively. We are passionate about being a good employer and a respected partner in our region and across Wales.
This is an excellent opportunity for someone who is proactive and eager to deliver outstanding customer focused service through multi-channel contact from a range of customers. The role requires a quality approach to resolving queries responsively and in a friendly manner and getting it right first time. The Customer Services Advisor will work alongside the officers within the wider Housing and Communities directorate to provide technical information relating to customer queries around repairs and maintenance, provide support to customers with all tenancy management queries and support excellent customer service through communication. In addition, the Customer Services Advisor will lead on the administration of Physical Adaptation Grants, work closely with Cwm Taf Care & Repair, contractors and Welsh Government, as well as ensuring component records and servicing information is updated. We are looking for someone who:
• Has strong customer service acumen, including the ability to develop trusting, respectful relationships with tenants and customers in a multi-channel-based setting.
• Is empathetic and always understanding, positive and professional, even in challenging circumstances.
• Has excellent interpersonal skills and can interact with a diverse group of people including tenants, local authorities, social services, police, contractors and colleagues.
• Able to support customers to make rent payments and promote a payment culture and work closely with the Housing Officers as well as deal with applicants that have been offered a home in a fair and clear manner.
• Contributes effectively and positively to the team; ensuring that all people play their part in creating excellent customer services, and a positive and team working environment where all skills and capacity are maximised.
We value diversity in all its facets, including sex, disability, age, ethnicity, sexual orientation and gender identity. When it comes to finding a diverse balance for our senior positions, we have decided to specifically address race equality. Candidates from ethnic minority backgrounds who fulfil the essential role criteria will be guaranteed an interview. We are also committed to the Disability Confident Scheme. If you have a disability, you will be guaranteed an interview if you meet the essential role criteria.
Please visit our website for further detail on the role and information on how to apply.
For an informal chat about the role please contact Angharad Hopkins at ahopkins@cynon-taf.org.uk
Closing date for applications 22 January 2025.