Logistics Account Manager
Permanent
Salary negotiable dependent on experience
Outskirts of Swindon
We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon.
Responsibilities and Tasks:
* Day to day responsibility for the management of individual accounts within operational aspects.
* Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business..
* Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met.
* Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs.
* Keeping close relations with their CRM and the relevant TL within the warehouse.
* Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis.
* Invoice relevant customers in a timely manner in line with expectations set by management.
* Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing.
* Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts.
* First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues.
* Ensuring costs are being cor...