Role: Customer Service Advisor Contract: 6-12months, Hybrid working 2 remote, 3 days onsite Salary: £12 per hour Hours: 8:00am - 5:30pm, 40 hours per week Location: Stoke-on-Trent Responsibilities for this Customer Service role Handles requests from customers in a local site/depot or branch environment Raises manual notes for permitted scenarios and updates Manual Log Raises credit notes adhering to the credit note request procedure Takes payments from customers and reconciles banking for gas and equipment Manages work within KPI / target framework to optimise customer experience and productivity Other responsibilities included Skills required or this for this Customer Service role Previous Account management experience Confident and clear communication skills across all contact channels Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements If you are interested in this Customer Service role please click APPLY NOW where a Randstad consultant will be in contact with you if you are shortlisted Randstad Business Support is acting as an Employment Business in relation to this vacancy.