MTR Elizabeth line’s Train Service Delivery team are looking to appoint a dynamic and professional Service Delivery Manager on a secondment basis until May 2025, based across our HQ near Liverpool Street station as well as the Swindon Control Centre.
As Service Delivery Manager, you will support the running of a safe and punctual railway on a daily basis through liaison with Network Rail, RfLI and MTR Elizabeth line RCC. Focused on supporting the culture and behaviours required to run a high performing metro service through a suburban area.
The ability to build effective working relationships will be key as you work directly with Senior Service Delivery Officers, Senior Train Service Managers, and Operations Development Managers to review the previous day’s performance incidents and ensure learnings to mitigate repeat incidents are shared – resulting in a customer-focused approach to continuous improvement.
Further to the above interactions within the department and wider business, you will also develop, on an ongoing basis, a strong working relationship with Network Rail staff, RfLI, other TOC/FOC’s and key industry partners to deliver an effective response to and minimise the impact of any disruption on both our customers and the wider rail network.
Operationally, the post-holder will Support and co-ordinate the management of all incidents, accidents and emergencies affecting the operational railway in liaison with colleagues in Network Rail, RfLI and internal stakeholders – whilst also coordinating the response to all infrastructure and operational incidents, including recovery of normal train service and input to and management of relevant information and communication systems.
This is a role that can offer an individual who is passionate about passenger train operations the ability to work within a like-minded team, all of which are motivated to have a tangible positive impact on a customer-centric rail service.
Person Specification and Practical Experience
To be considered for the role you will need to show demonstrable experience of the following:
* Customer-focused individual, capable of working outside traditional routines
* Proven interpersonal skills and the ability to integrate into the activities of a multidisciplinary team
* Wide experience in passenger train operations
* Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. CCF, TMIS, P2v2, TRUST, TRUST DA, TOPS, FMS, Nexus Alpha and Alpha Page or other communications/ pager system
* Experience within a control environment, area operations or infrastructure role
* Full understanding of MTR Elizabeth Line train services, customer requirements and route geography
* Knowledge of Train Operating Companies within the route
* Geographical knowledge of adjoining Routes
* Able to influence others and work under pressure
* Problem solver with ability to provide creative solutions
* Ability to follow applicable rules and regulations
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