Do you have experience in first-line support and are looking to advance your career? Maybe you are a IT Graduate with some Customer Service skills looking to start your career? Looking for an Internal IT Support role where you have the opportunity to get involved in upcoming projects? A unique internal IT support role with a fabulous organisation where you will provide a professional technical support function on all IT and Systems-related matters. Including Systems Administration, user administration, network support, hardware and software implementation and maintenance This is a key role in the Business systems department, with the main focus being day-to-day IT Support. In addition to this you will have the opportunity to be involved in IT Project Implementation. The team is responsible for providing 1st, 2nd and 3rd line support for network & IT services and implementation of IT Projects and data engineering services You will be joining a small and close-knit team with a diverse group of people. We need you to be a team player but happy to work alone when required Duties System Administration: Provide general system administration support, including: Leavers, joiners Configuration changes Monitoring Maintaining security Network Support: Patching and connectivity Monitoring and configuring network devices (switches, wifi routers) Performance monitoring Working with key suppliers to manage 3rd line support issues and improvements Employee Support: Provide helpdesk support to approximately 250 PC and laptop users, escalating issues to other team members as necessary. Ensure that ad hoc guidance and advice is available to users Present IT recommendations and solutions for non-technical users Providing guidance and advice on Data Security to all staff Software Support: Help in the delivery of IT change projects in installing and configuring new software Be the nominated administrator and expert for allocated software applications Hardware Support: Laptop and PC including deployment and repairs Peripheral and other IT hardware Personal Attributes Required Team Player Willingness to learn Patience Unafraid to ask questions Well presented Excellent communication skills Good telephone manner Essential Requirements Experience with Windows 11 and 10 Operating Systems and Microsoft Office Suite. Familiar with Active Directory, users, and security groups. Familiar with M365 Administration Nice to have Familiar with Azure Intune Experience Full Driving Licence ITIL or similar service delivery framework