Northumbria Healthcare NHS Foundation Trust
We are delighted to be able to offer a Customer Care Administrator position working for Northumbria Primary Care. The successful post holder will be able to work from any Northumbria Primary Care location with the expectation that your main base will be NPC Northumbria Way; however, you will be able to travel to our smaller branch sites of Seaton Terrace & Seaton Sluice.
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our teams to develop into new roles.
We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The hours will be varied between 08:00 and 18:00 Monday - Friday.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
Ideally, the successful candidate will have a background of working in primary care or secretarial, as well as strong customer service and administrative skills.
This position will be based at Northumbria Way (Formerly Brockwell Medical Group). However, the appointed staff may need to travel to our other branch sites. The successful candidate will be providing a high level of customer service to patients of Northumbria Primary Care Practices.
About us
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 150,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
Date posted
11 February 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
319-6995696MH
Job locations
Northumbria Primary Care, Northumbria Way
Health Care & Training Academy (Ground Floor)
Cramlington
NE23 6NZ
Job responsibilities
1. To answer telephone calls & respond to all enquiries directing the public as appropriate.
2. To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.
3. To provide admin support to nursing & clinical staff.
4. To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
5. To provide non-clinical advice to patients, relatives, the public and internal & external agencies.
6. Responsible for the ordering & maintenance of stock levels (clinical & non-clinical).
7. To receive confidential information by telephone or face to face and input accurately into SystemOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.
8. To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.
Person Specification
Qualifications / Professional Registration
* NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience
Experience and knowledge
* Child Protection training
* NSTS Training
* ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
Northumbria Primary Care, Northumbria Way
Health Care & Training Academy (Ground Floor)
Cramlington
NE23 6NZ
Employer's website
https://www.northumbria.nhs.uk/
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