Service Technician Devon and surrounding Areas
We are now looking to recruit a motivated and skilled Service Technician to join our growing team!
As a Service Technician, you will be responsible for providing high quality service and technical support to our customers.
If you''re passionate about problem solving and enjoy working in a fast paced, dynamic environment, this could be the role for you!
Benefits:
* Company Vehicle
* Employee Benefits Programme
* Company Pension Scheme
* 28 Days Annual Leave
* Monday Friday Shift Pattern
If you have answered yes to all of the questions, then we would love to hear from you!
1. MAIN RESPONSIBILITIES AND KEY TASKS
1.1. OPERATIONAL
1.1.1. To service and maintain all gaming equipment in venue.
1.1.2. To service and maintain all ancillary equipment in venue as required.
1.1.3. To complete all service calls and maintenance works within the time specified.
1.1.4. Complete all technical updates within specified time frames.
1.1.5. To assist with gaming machine installations and removals.
1.1.6. To maintain a high level of communication with the relevant line manager/operations team reporting any technical issues with equipment that cannot be repaired within a reasonable time frame.
1.1.7. To carry out any tasks requested from the senior management team.
1.1.8. To effectively communicate with third party suppliers regarding the ordering of spare parts and any technical issue.
1.1.9. To attend technical training courses from third party suppliers.
1.1.10. To provide service cover outside of the normal working area when required.
1.2. SECURITY
1.2.1. To follow and adhere the Merkur machine key policy.
1.2.2. To ensure that procedures relating to security of cash are upheld when visiting venues.
1.2.3. Present ID card on arrival at venue and sign in, in accordance with company procedure.
1.3. ADMINISTRATION
1.3.1. To ensure all Company equipment is maintained in a good condition and properly accounted for.
1.3.2. To complete expense & mileage sheets in accordance with Company policy/guidelines on a periodic basis.
1.3.3. To adhere to the Company car policy.
1.3.4. To order and return all gaming machine replacement parts in the time specified by each manufacturer.
1.4. CUSTOMER SERVICE
1.4.1. To promote the Company in a positive manner when dealing with Merkur customers.
1.4.2. To ensure that personal presentation and profile is such that it reflects well upon the Company.
1.4.3. To carry out your role in a polite and courteous manner.
1.4.4. To promote the concept of teamwork to enhance business opportunities and achievement. 2. REQUIRED SKILLS
2.1. Preferred experience within a relevant i