Change Administrator
Shrivenham (3 Days per week)
Permanent
Up to £28.5K
Network IT are looking for a Change Administrator to join a successful team and innovative team based in Shrivenham, the Change Administrator will be required to fill a key role in a busy Change Management function. The Change Administrator will oversee the progress of numerous Change Requests for multiple customers and assist the Change Manager and Coordinator in maintaining and improving the Change Management function as a whole.
1. Experience in using a Service Management Toolset e.g. Remedy, Cherwell etc.
2. Basic understanding of ITIL best practices and ISO9001, ISO20000 & ISO27001
3. Previously worked within a service management function dealing with multiple customer needs simultaneously
4. Excellent communication skills – Including but not limited to
5. Daily E-mail communication
6. Face-to-face meetings (internal and external)
7. Holding conference calls
8. Presenting to an audience
9. Ability to be decisive and assertive when faced with a potential problem.
10. Strong organisational skills under pressure, with the ability to prioritise based on business and customer needs.
11. Willingness to provide feedback and use initiative to improve processes.
12. Must be able to hold an SC Security Clearance
A full JD is available upon request