About the role:
This is an existing role within the Employee Relations (ER) Service Delivery Team within People Solutions. The ER Service Delivery team is solely responsible for managing all formal employee relations case management activities and recording cases on Navex, a case management recording system.
The ER Service Delivery Manager plays a crucial role in this team, providing employee relations advice to the business and handling complex employee relations matters related to misconduct, grievances, performance management (including appeals), and health/wellbeing case management across all Lines of Service (LoS) business areas UK firmwide. A significant part of the role involves offering employee relations advice to the business.
You will have line management responsibility for coaching and advising ER Service Delivery team Advisors. Additionally, you will manage employee relations projects related to restructuring exercises, TUPE, and participate in projects across the People function. Demonstrating knowledge of key employee relations policies and the ability to interpret them into pragmatic, commercial advice to stakeholders is essential. Working experience with case management systems is preferable.
What your days will look like:
Reporting into the ER Service Delivery Team Leader, this role will consist of the following key areas:
1. Stakeholder Engagement: Build effective relation...