DV Cleared High Touch Engineer
Location: Farnborough, United Kingdom
Job Description:
We are looking for a highly skilled DV Cleared High Touch Engineer to join the growing team for one of our clients. This role involves working in a hybrid setup, with a minimum expectation of 3 days onsite in Hampshire, which may reduce as the team grows. The primary focus is on providing network-level problem resolution, troubleshooting, and resolving customer network problems across a broad range of technologies. The ideal candidate should possess active DV Clearance and have extensive experience in Cisco networking, routers and switches, unified communications, data centres, and network engineering.
Responsibilities:
* Act as a technical focal point for network problem resolution.
* Troubleshoot and resolve customer network problems across a broad range of technologies.
* Provide network-level problem resolution, including troubleshooting on the entire network for complex and critical issues.
* Collaborate with High Touch Operations Manager (HTOM) to diagnose issues, keep customers informed, and manage issue resolution.
* Attempt to fix network issues remotely and escalate to the specialist team if necessary.
Essential Skills:
* Active DV Clearance
* Experience with Cisco networking
* Proficiency in working with routers and switches
* Knowledge of unified communications
* Experience in data centre technologies
* Strong network engineering skills
* Security expertise
Additional Skills & Qualifications:
* Ability to work effectively in a team
* Strong problem-solving skills
* Excellent communication skills
* Ability to work in a hybrid setup
Why Work Here?
You will be working for a global Business and Technology Services organisation that will be offering a unique opportunity to be part of a dynamic and innovative environment that supports a number of end customers. You will have the chance to work with cutting-edge technologies and be involved in critical network problem resolutions, which can significantly impact business operations. Additionally, the role provides a collaborative and supportive work culture that values professional growth and development.
Work Environment:
The role is hybrid, requiring 3 days onsite at the secure facility, which may reduce as the team expands. The work environment is collaborative, with opportunities to engage with a specialised team for complex network issues. The dress code is business casual, and the role requires active DV Clearance.
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