Job Title: Clinic Manager
Location: Dudley, Brierley Hill
Hours: 40 Hours Per Week
Salary: Up to £30,000 per annum DoE
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
An exciting opportunity has become available for a Clinic Manager to join our prestigious Dudley clinic. You will join a world-class team delivering a range of eye care services such as laser eye surgery and cataract surgery consultations.
Role
* Responsible for the operational efficiency of the Clinic; developing your team to deliver on challenging but attainable sales targets.
* Promote the benefits of laser eye surgery, IOL, Contact Lens and Glasses to all customers/patients.
* Ensure professionalism, customer care, product knowledge and selling skills of all staff meet or exceed the Company standard.
* Minimize customer complaints through improved customer care and quality of service, resolving complaints quickly and efficiently.
* Ensure the Clinic is presentable and maintains the highest standards of tidiness and cleanliness.
* Recruit, induct, coach & support the team to meet acceptable levels of knowledge and competence.
* Promote teamwork between the professional, clinical and retail teams.
* Be responsible for all aspects of Health and Safety for the Clinic and its employees.
* Maximize conversion opportunities with patients for premier treatments.
* Ensure the Clinic team influences and advises potential patients on the most suitable solutions for their needs.
Essential Skills
* Experience as a Store/Retail/Clinic Manager.
* Excellent communication and presentation skills.
* Adaptable with a flexible approach to work.
* Articulate and presentable with meticulous attention to detail.
* Good experience of Microsoft Office and Outlook.
* Ability to negotiate & influence outcomes.
* Demonstrate confidentiality, integrity and discretion.
* Self-motivated, enthusiastic and well presented.
Desirable
* A proven track record of developing a team through performance management.
* Optical Experience.
What’s in it for you?
* An industry leading salary up to £30,000 DoE, plus excellent bonus potential.
* State of the art, modern working environments.
* 29 days annual leave.
* Free Laser Eye Surgery and Intraocular Lens Surgery.
* Free eye tests.
* Discounted prescription eyewear and sunglasses.
* Generous Optical Express friends and family discount scheme.
* Ongoing training and development opportunities.
* Pension scheme.
Optical Express is an equal opportunities employer.
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