Being a Visitor Experience Officer for the National Trust is all about people- connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.
We're currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025.
What it's like to work here
You'll be reporting to the Visitor Operations & Experience Manager, at the Stowe & Aylesbury Vale portfolio, working in the Visitor Experience Team. You'll be based primarily at Claydon House, and on average one day a week spent at Stowe Gardens. This is an annualised contract, with more time being spent at Claydon House during open season.
Claydon has been occupied by the Verney family for more than 550 years; the place is testament to their fascinating fluctuating fortunes, from their close involvement in the English Civil War to the family connection with Florence Nightingale.
What you'll be doing
As Visitor Experience Officer, your role is to help deliver the day to day visitor operation and experience. You'll achieve this through exceptional welcome and service, walking the visitor journey, talking to visitors, supporting volunteers, cleaning and maintaining signage, and being the eyes and ears of the operations team. You'll be responsible for supporting the planning and delivery of interpretation and programming (, and liaise closely with the Marcomms Officer to help build Claydon's...