Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA
Description
Job Summary:
Responsible for supervising the activities of all bartenders, beverage servers, and bar attendants during a shift, ensuring all functional job duties are performed according to established company policies.
Supervisory Responsibilities:
* Yes. Supervises Beverage Servers, Bartenders, Bar Porters and Runners
Duties/Responsibilities:
* Ensures proper staffing for forecasted volume and budgetary guidelines.
* Responsible for supervising the activities of all bartenders, beverage servers, and bar attendants during a shift.
* Ensure all functional job duties are performed according to established company policies.
* Notifies team members of changes in policy and procedure.
* Communicate any problems or concerns to the Beverage Manager and other departments as needed.
* Maintains thorough communication between shifts.
* Works with all departments to ensure proper communication.
* Properly fills out all paperwork required for the job.
* Assists in monitoring guest flow and informs management when more labor is needed during peak volume periods and slow periods.
* Resolves team member complaints or disputes or refers the problem to the manager.
* Assists trainers in properly training new team members.
* Assists team members in their duties as needed.
* Maintains high sanitation and safety standards.
* Maintains sufficient materials and products in the work location.
* Maintains security of products and areas assigned to the department.
* Ensures rotation of products to comply with local health department regulations and to ensure freshness of product
* Understands that this is a 24-hour responsibility and is accessible at all times.
* Sets high standards by complying with all departmental rules, policies, and procedures.
* Ensures that all Team Members are treated in a fair and consistent manner.
* Performs any other duties as specified or assigned by the Beverage Manager or any member of the Executive Management.
* All other duties as assigned.
Minimum Education and Experience Requirements:
* High School Diploma
* Experience with modern POS System preferred
* Self-starter with an open mind, positive nature and enthusiastic.
Certifications, Licenses, and/or Registrations:
* Gaming license/registration as required by jurisdiction(s).
Knowledge, Skills, and Abilities:
* Possesses complete knowledge of all procedures related to the job.
* Ensures that all guests are treated in a prompt, professional and courteous manner.
* Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
* Prior experience is preferred as well as a proven track record demonstrating sound judgment and the ability to perform well under pressure.
* Sets standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well-groomed appearance.
* Must be able to use a computer to enter requisitions.
* Must be able to understand and communicate Material Safety Data Sheets to all team members.
* Must attend and pass Care (Controlling Alcohol Risks Effectively).
* Adheres to the Cut Off Procedure and ensures all documentation is completed and turned into Guest Safety, Beverage Manager, and the Director.
* Communicates all concerns and observations to the Manager and Director on the shift report.
* Supports all departments with any requests or assistance.
* Must have successfully completed and maintain certification in “Serv-Safe”(Food Sanitation Management) within 120 days of employment
* Prior supervisory experience preferred
* Competence with Google Apps suite of software
* Prior experience in a high-volume outlet preferred
* Ability to communicate with Team members and guests
* Ability to be a TEAM player
* Ability to successfully fulfill the pre-employment process
* Ability to work flexible shifts and days of the week including holidays
* Ability to obtain and maintain all necessary licensing
Physical Requirements:
* Prolonged periods of sitting at a desk and working on a computer.
* Must be able to lift up to 135 pounds at times.
* Ability to work flexible shifts and days of the week, including holidays.
* Ability to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.
* Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust
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