Senior Administrator - Pre-operative Assessment Service
We are recruiting for a Senior Administrator - Pre-operative Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
As a member of our team, you will provide a quality service that supports our high standards of patient care.
You will be responsible for coordinating patient appointments, reception, and serving as a reference for staff and patients while also developing yourself and junior colleagues.
Cross site working between New QEII and Lister is essential - service hours are Monday to Friday 0800-1800 hrs and Saturday 0800-1300 hrs at Lister.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
You will be responsible for maintaining the administrative organization of the service. You will also support the Senior Nurse in coordinating patient flow, progressing, and maintaining high service standards.
The POA Administrator will work according to their experience and competence, with some responsibility for decision-making. However, direct supervision will be provided when required for unfamiliar work.
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualification/Training
* Good basic education
* Good computer literacy skills and experience of Microsoft Office
* Recognised secretarial qualification or equivalent
* Customer care course
Previous Experience
* Previous experience working in a busy administrative environment
* Evidence of working on own initiative
* Evidence of training others in an administrative field
* Currently working in a busy administrative environment
Skills
* Evidence of good communication skills and ability to engage and promote good working relationships at all levels
* Ability to communicate in a variety of settings with patients of varying levels of understanding
* Self-motivated
* Adaptable, flexible, and a team participant
* Ability to deal with sensitive issues
* Ability to work within a team and alone
* Ability to use own judgment and willingness to follow instruction and guidance
* Ability to exercise tact and discretion
* Ability to organise and prioritise workload
* Collaborative worker
* Shows appropriate professional and personal boundaries
* Physically able to undertake a demanding role safely, as and when required
* Ability to work within set time constraints to fulfill deadlines and meet the needs of the service
* Understanding of the requirements of the role
* Awareness of health and safety legislation and strategies for maintaining a safe environment for patients, staff, and visitors
* Awareness of basic safeguarding issues
* Willingness to undertake on-the-job training appropriate to the role
* Knowledge of and using an EPR database system or equivalent
* Ability to interpret and analyze straightforward tabular and graphical information
* Understanding of quality and change in the administrative work environment
* Basic understanding of current NHS issues
Knowledge
* Understanding of the requirements of the role
* Awareness of health and safety legislation and strategies for maintaining a safe environment for patients, staff, and visitors
* Awareness of basic safeguarding issues
* General knowledge of the role and purpose of the POA service
* Understanding of Pre-operative Assessment pathways
* Knowledge of medical terminologies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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