Job Title: Operations Director Location: Head Office (with travel) Role Overview A strategic leadership role, balancing high-quality service delivery with financial and growth objectives. The Operations Director will be responsible for leading the operational strategy, managing the P & L, and ensuring the effective implementation of best-in-class service standards. This role requires a strong leader with a proven ability to drive operational excellence, develop high-performing teams, and deliver on financial and strategic targets. Key Responsibilities & Deliverables Strategic & Financial Leadership Define and execute the operational strategy, policies, and procedures to support business growth. Take full accountability for P&L, including budget management and financial performance. Identify and secure new business opportunities to support revenue growth. Ensure alignment between operations and the wider business strategy. Operational & Service Excellence Oversee operational delivery, ensuring timely, high-quality service within budget. Continuously seek and implement opportunities for efficiency and performance improvement. Maintain robust systems and processes for operational risk and compliance, particularly around health and safety. Implement monitoring systems to track and report on key performance indicators. Leadership & Talent Development Lead and develop a high-performing team, fostering a culture of excellence and accountability. Ensure professional development and succession planning within key business areas. Establish and lead a Senior Management Team to drive strategic and operational objectives. Collaboration & Innovation Work closely with the MD, CCO, and Technical Director to support sales, mobilisation, and innovation. Contribute to technical and product development with the Technical Team. Act as a key escalation point for operational challenges. Key Skills, Knowledge & Experience Essential: Proven experience in a senior operational leadership role with full P&L accountability. Background in a relevant industry based around Integrated Technology (Telecomms, M & E, Data Infrastructure, IT Infrastructure, Electronic Security). Experience managing projects, service, and maintenance operations across both private and public sectors. Strong strategic thinking ability to drive business growth and operational efficiencies. Demonstrated success in leading and developing high-performing teams. Strong commercial acumen and financial management skills. Excellent communication and collaboration skills. Preferred: Experience in strategic planning and budgeting. Strong planning and prioritisation skills. Resilient and adaptable with a commitment to delivering high-quality, compliant operations. Strong IT proficiency. Role Dimensions & Package Location: Office-based with national operational responsibility and travel. Work Hours: Full-time, flexibility required including occasional out-of-hours and weekend work. Package: Base Salary of £100k - £130k (negotiable) Performance-based bonus (OTE to be confirmed) Company vehicle or vehicle allowance Simplyhealth care plan & private healthcare 25 days annual leave 1 additional birthday leave AE pension scheme YOU MAY BE A; Operations Director, Head of Operations, Senior Operations Manager, Regional Operations Director, Technical Operations Manager, Engineering Director, Programme Director, Project Director, Service Delivery Director, P&L Owner, Commercial Director, Business Unit Director, or in a similar strategic operations role within a technical or engineering environment. INDAV