Job summary Village Health Group (VHG) is a large multi-site GP Practice in Rushcliffe, South Nottinghamshire. The 4 sites are located at East Leake, Keyworth, Ruddington & Sutton Bonington. There is an exciting opportunity to join the VHG group as it goes through a period of change and restructure and is a chance to enjoy a vibrant and forward-thinking primary care team, working closely with all colleagues in the VHG team. We are looking to recruit a full-time administrator position supporting the day to day business, providing quality patient care and development of collaborative processes. The role will involve a variety of administration tasks across all areas of the practice to include, scanning, maintaining patient records and system information, creation and running of reports, as well as bespoke project work. We are looking for individuals who are very organised and self-sufficient with excellent attention to detail. Administration experience in a fast-paced environment is essential, with the ability to think on your feet and demonstrate a pro-active approach to problem solving. The successful candidate will need to have a flexible approach and be able to work at any of the 4 sites, so access to transport is essential for this role. In return we can offer entry into the NHS pension scheme and a chance to develop your skills. The administration role is a full-time position, working Monday to Friday. Main duties of the job The working pattern is as follows:- Monday 08:00 - 16:00 Tuesday 10:30 - 18:30 Wednesday 10:30 - 18:30 Thursday 10:30 - 18:30 Friday 08::00 - 16:00 About us If you are interested in this opportunity and would like an informal discussion about the available role, please feel free to contact: Rowena Bloodworth HR Admin nnicb-nn.vhg.hrnhs.net Rate of pay: £11.44ph Application Closing Date: Friday 24th January 2025 Interviews: Friday 7th February 2025 Date posted 03 January 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Full-time Reference number A0045-25-0002 Job locations Keyworth Health Centre Bunny Lane Keyworth Nottingham NG12 5JU Job description Job responsibilities Job Description: Practice Administrator Role in Practice Providing a first point of contact for patients by attending the Surgery reception including answering telephone calls, greeting patients, and providing a confidential and appropriate response to patient queries. Responsible for No Supervisory responsibility for staff Responsible to Reception manager Accountable to Management team and Partners Responsibilities Key Duties Book and manage patient appointments via phone and face to face Using questioning techniques identify patient requirements to signpost to correct treatment/appointment slot Able to perform key daily tasks in System One and action tasks as appropriate and inline with practice guidance Firstline contact point for patient enquires and supporting patients whilst attending the service Accurately retrieving filing of both electronic and paper notes and updating demographic information as necessary Process patient prescriptions in line with Practice protocols Add to waiting lists and book from waiting lists as directed by practice team leader Filing post including scanning test results and clinical correspondence into in medical records Fax, photocopy, and email correspondence as required Dealing with incoming and outgoing post and electronic communication including scanning documents to file Handling cash and card payments from patients correctly and accurately Lock up the building in-line with local procedures Registration of new patients computer data entry and making amendments to medical records as required Process patients change of address and other demographic information inputting computer data and medical records, having knowledge of the practice area and data protection protocols Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately according to the Data Protection Act and other information governance guidelines and employees will receive regular training regarding this. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Other Tasks Ability to work within a team Lock up the building where required Be familiar with and adhere to Practice policies and procedures ensuring that patient confidentiality is maintained at all times To undertake other responsibilities, within the scope of the grade Job description Job responsibilities Job Description: Practice Administrator Role in Practice Providing a first point of contact for patients by attending the Surgery reception including answering telephone calls, greeting patients, and providing a confidential and appropriate response to patient queries. Responsible for No Supervisory responsibility for staff Responsible to Reception manager Accountable to Management team and Partners Responsibilities Key Duties Book and manage patient appointments via phone and face to face Using questioning techniques identify patient requirements to signpost to correct treatment/appointment slot Able to perform key daily tasks in System One and action tasks as appropriate and inline with practice guidance Firstline contact point for patient enquires and supporting patients whilst attending the service Accurately retrieving filing of both electronic and paper notes and updating demographic information as necessary Process patient prescriptions in line with Practice protocols Add to waiting lists and book from waiting lists as directed by practice team leader Filing post including scanning test results and clinical correspondence into in medical records Fax, photocopy, and email correspondence as required Dealing with incoming and outgoing post and electronic communication including scanning documents to file Handling cash and card payments from patients correctly and accurately Lock up the building in-line with local procedures Registration of new patients computer data entry and making amendments to medical records as required Process patients change of address and other demographic information inputting computer data and medical records, having knowledge of the practice area and data protection protocols Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately according to the Data Protection Act and other information governance guidelines and employees will receive regular training regarding this. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Other Tasks Ability to work within a team Lock up the building where required Be familiar with and adhere to Practice policies and procedures ensuring that patient confidentiality is maintained at all times To undertake other responsibilities, within the scope of the grade Person Specification Behaviours Essential Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality Knowledge Desirable Knowledge of SystemOne Skills Essential Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Access to own transport Experience Essential Experience of working with the general public Desirable Experience of reception work Experience of working within General Practice Qualifications Essential Good standard of general education GCSE Mathematics C or above GCSE English C or above Desirable AMSPAR Receptionist certificate NVQII in Customer Care Person Specification Behaviours Essential Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality Knowledge Desirable Knowledge of SystemOne Skills Essential Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Access to own transport Experience Essential Experience of working with the general public Desirable Experience of reception work Experience of working within General Practice Qualifications Essential Good standard of general education GCSE Mathematics C or above GCSE English C or above Desirable AMSPAR Receptionist certificate NVQII in Customer Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name PartnersHealth Address Keyworth Health Centre Bunny Lane Keyworth Nottingham NG12 5JU Employer's website https://www.partnershealth.co.uk (Opens in a new tab)