As a Healthcare Assistant you will have a basic understanding of: the principles and philosophy of health and social care. the physiology, organisation and function of the human body. lifespan developments and healthcare needs. research and development in the health and social care sector to inform and improve quality of care. provision and promotion of holistic person-centred care and support, duty of care and safeguarding of individuals. the importance of the strategic environment in health and social care and the implications for the individual. the importance of current evidence-based practice within scope of the role. Communication and Key Working Relationships Patients, relatives, carers and the public Community Teams Mental Health Teams Inpatient Wards Therapists Social Services Care Agencies Voluntary Sector External relationships with other agencies and Acute NHS Trusts Educational Establishments Effective Communication Ensures clear lines of communication and works collaboratively with all relevant health care professionals and agencies. Demonstrates the ability to communicate complex sensitive information to a wide variety of professionals through a variety of methods including the use of interpersonal skills. Ability to vary the style and level of communication with individuals to meet the differing levels of understanding. Maintains good communication, liaison and working arrangements with the PCN and other organisations. Planning and Organisation Manages own work and case load and implements programmes of care in line with current evidence, taking action relative to an individuals health and care needs. Analytics Participates in providing regular data collection monitoring and evaluation reports to the trust and in line with local and national requirements. Maintains accurate and up to date clinical records in line with PCN policy. Responsibility for Patient / Client Care, Treatment & Therapy Undertakes defined clinical interventions, including diagnostics as appropriately delegated by a Registered Practitioner. Undertakes physiological observations as part of an assessment of an individual's healthcare status. Reports changes to the Registered Practitioner when the nature of the change falls outside of the agreed scope of role. Uses and promotes a range of infection prevention and control techniques to prevent the spread of infection Health and safety: Promotes and maintains a safe and healthy working environment. Identifies and manages risks, including assessment of moving and handling risk and understanding the nature of risk as it applies to the safeguarding of vulnerable individuals. Understands medicines management in line within own role and in accordance with Trust policy. Preserves confidentiality and be aware of the Data Protection Act, Access to Health record and Consent for Treatment Guidelines. Through appraisal and personal development plan identify own personal training needs to meet both professional and organisational objectives. Undertakes any necessary skills training, professional updates, and mandatory training as appropriate to the post and as directed.