Job Summary
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Salary: £30,559 - £32,654
Hours per week: 37 hours
Interview date: Week commencing Monday 14 April 2025
Refugee Resettlement and Migration Service - Supporting New Beginnings
Embark on a meaningful journey with the Refugee Resettlement and Migration Service, by supporting relocated families through transformative programs like Afghan Resettlement Schemes and UKRS, Homes for Ukraine.
Main Duties of the Job
In response to increased demand in Afghan resettlement (Afghan Resettlement Programme ARP) due to political decisions in Afghanistan's neighbouring countries, our officers play a vital role in aiding Afghan and UKRS families under the Managed Resettlement Stream.
They ensure a seamless transition for individuals relocated to Wiltshire, prioritising access to public services, and supporting families towards independence and integration in line with specific relocation scheme guidelines.
To excel in this role, a deep understanding of public sector services, empathy for the experiences of new arrivals in the UK, and a profound respect for diverse cultures are essential.
Apply now to become a valued member of our dedicated team, contributing to the achievement of successful resettlement and integration experiences for the families we serve.
About Us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right.
Date posted: 18 March 2025
Pay scheme: Other
Salary: £30,559 to £32,654 a year
Contract: Permanent
Working pattern: Full-time
Reference number: F0041-4272
Job locations: County Hall, Bythesea Rd, Trowbridge, Wiltshire, BA14 8JN
Job Description
Job Responsibilities
1. Support the delivery of resettlement programmes in Wiltshire ensuring outcomes are aligned to the Council's Business Plan.
2. Work with the council and other public services to deliver outcomes for resettlement programmes in accordance with Home Office guidelines, including support with signposting families and supporting access to services such as ESOL classes, nursery provision, job centers, and other public and charitable services.
3. Be involved in all aspects of the resettlement process including securing properties, referral acceptance, and arrival arrangements through to family/individual independence.
4. Assess individual/family requirements at times of query or complaint to ensure accurate and reliable information is provided or that the issue is escalated appropriately.
5. Work with other Casework Support Officers to ensure adequate support is available to refugees during office hours.
6. Utilise own knowledge and understanding to ensure accurate advice and support is provided to volunteers in respect of cultural issues, council working practices, and government guidance and initiatives.
7. Provide advice and guidance to refugees to access employment opportunities where appropriate (as directed by DWP and Employment and Skills partners).
8. Expand knowledge and understanding of the needs of refugees/migrant population and support interfaith activity as appropriate.
9. Foster the development of ethnic minority communities in Wiltshire and support their integration into the British way of life.
10. Support and deliver internal and external training on BAME population and migration services.
11. Travel to provide casework support across the county.
12. Use of (council provided) technology to provide virtual casework support.
Person Specification
Experience Essential
* High level of relevant and practical experience acquired on the job.
* An advanced understanding of relevant procedures and working practices.
* Advanced knowledge of specialist function relevant to service area.
* Excellent ICT skills including use of Microsoft applications and specialist systems.
* Good communication and interpersonal skills.
* Good customer service skills with experience of resolving customer enquiries in relation to the service area.
* Experience of working with the public in a customer-facing/contract role.
* Good planning and organisational skills, with proven ability to use initiative, prioritise workloads and achieve deadlines.
* Good Literacy and numeracy skills.
* Proven experience in the competent and safe use of complex equipment relevant to the role.
Qualifications Essential
* Educated to HNC in English/Humanities or equivalent experience.
* A good understanding of a range of public services and the experience of new arrivals in the UK.
* A good understanding of health and social care contexts and process for making referrals.
* Experience in following policies and procedures.
* Experience in contributing to and maintaining records.
* Experience of coordinating or working alongside other volunteers.
* Experience of liaising with external stakeholders to shape the delivery of their services in accordance with ethnic minority culture requirements.
* An understanding of differences in British and other cultures.
Desirable
* Experience in project and programme management.
* Experience of risk management principles and case conference working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer name: Wiltshire Council
Address: County Hall, Bythesea Rd, Trowbridge, Wiltshire, BA14 8JN
Employer's website: http://www.wiltshire.gov.uk/
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