Main area: Patient Services
Grade Band: 2
Contract: Permanent
Hours: Part time - 15 hours per week (Tuesday and Wednesday 8am-4pm)
Job ref: 208-14D805-24-1
Site: Diana Princess of Wales Hospital
Town: Grimsby
Salary: £23,615 per annum pro rata
Salary period: Yearly
Closing: 05/01/2025 23:59
Job overview
We have a 15 hour post available for a Ward Clerk working in the Patient Services team at Diana Princess of Wales Hospital, Grimsby. The working hours will be Tuesday and Wednesday 8am-4pm.
The post holder will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. This customer-facing role will be instrumental to the efficient running of the ward areas across the Trust.
Post holders will be required to assist patients and visitors using a variety of communication methods. To provide a robust service; the post holder may be expected to work on a rota basis ensuring the service is appropriately covered at all times across a seven-day week and be responsible for admitting and discharging patients in a timely manner. Ensuring any relevant post admission information is sent to the relevant person(s).
It is vital that patients are appropriately tracked through the process to ensure they receive care at the appropriate times; therefore, there will be an element of validation and auditing required to ensure patients are treated in a timely and efficient manner.
The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.
Main duties of the job
Working as part of a specialty team, the post holder will offer support to ensure patients are afforded a professional and caring service within the necessary clinical timescales.
The post holder will be responsible for admitting, transferring and discharging patients on the Trust’s electronic system, ensuring patient demographic details are checked and updated accordingly.
To liaise with clinical teams to ensure all appropriate documentation within the patients’ pathway is completed timely, to ensure investigation appointment requests are received at the appropriate department and patients’ Health Record folders are requested timely.
Person specification
Education and Qualifications
* Good level of General Education/GCSE or equivalent
* NVQ2 in Administration or willingness to work towards NVQ Level 2
Occupational Experience
* Previous experience of working in a customer services environment
* Time Management Skills or experience of working with a busy/demanding environment
Employer certification / accreditation badges
Name: Luke Bruce
Job title: Team Leader/Training Facilitator
Email address: luke.bruce@nhs.net
Telephone number: 03033 304759
If you have problems applying, contact
Address: Recruitment Team
Recruitment Office
Diana, Princess of Wales Hospital
Scartho Road
Grimsby
UK
DN31 2QQ
Telephone: 03033 306519
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