As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.
We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment we are looking to recruit a Market Analyst, on a full-time, permanent basis, based in Birmingham.
You will be responsible for supporting in passenger revenue and demand analysis. Collecting, interpreting and presenting data to provide market insight to drive commercial decision making.
What does the job involve?
* Detailed monitoring and analysis of a range of relevant KPI in order to develop our insight to understand income and demand. This leads our understanding of the overall cause of change, and helps us to grow income and demand.
* Contributing to the development of our reporting and management information systems, currently mainly Excel based but making increasing use of Power BI and Tableau.
* Providing support to the Senior Revenue Analysis Manager in building revenue and demand forecasts.
* Structured liaison with Local frontline management teams including retail, customer service, revenue protection and senior conductors to understand the reality of customer facing experience.
* Key involvement in periodic revenue reporting as well as adhoc analysis. Developing business cases for various planned changes, measuring return on investment, e.g. Product, Price, Car Parking, Timetables, Stations etc.
* Support frontline teams with data driven insights to guide revenue protection strategy and tactical deployment of resource.
What skills and experience do I need to do the job?
* A highly numerate individual, able to interpret complex data and to determine root causes; able to grasp and solve complex issues and systems quickly.
* Strong IT software ability in Microsoft Excel, Power BI and Word among others.
* Excellent understanding of UK passenger rail income with particular reference to the regulatory framework and rail demand drivers.
* Knowledge of West Midlands Trains operations and geography.
* An extremely well organised individual with the ability to employ logical processes.
What are the salary and benefits?
* Salary – Up to £40,000 depending on experience
* Defined Benefit pension – one of the best in the UK
* Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
* 75% off all other train company travel tickets
* Retail discounts
* Career development opportunities
Due to the volume of applications we receive the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
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